Chantal Jones
Brooklyn,NY
Summary
Results-driven professional with expertise in customer relationship management and point-of-sale operations. Demonstrated success in providing personalized skincare advice and enhancing shopping experiences through strategic visual merchandising and upselling techniques.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Sephora USA
New York, New York
11.2025 - Current
- Educated customers on effective application of cosmetics and fragrances to enhance personal beauty routines.
- Demonstrated makeup application techniques to elevate customer experience.
- Advised clients on tailored product selections and skincare routines, improving customer satisfaction and loyalty.
- Provided exceptional customer service in a high-traffic retail setting.
- Executed sales activities including cashiering and inventory management to maintain store operations and ensure product availability.
Key Holder
Dylan's CANDY BAR
New York, New York
04.2025 - 09.2025
- Managed cash register operations, ensuring efficient transaction processing.
- Delivered comprehensive customer service through cashiering, merchandising, and restocking, ensuring a seamless shopping experience.
- Assisted customers in selecting candy and merchandise, enhancing overall shopping satisfaction.
- Trained new employees on store policies and customer service protocols.
- Arranged product displays to increase visibility and accessibility of merchandise.
- Collaborated with team members to develop engaging in-store promotions.
- Optimized backroom storage areas for maximum space utilization efficiency.
Brand Ambassador
Saks OFF 5TH
New York, New York
12.2024 - 04.2025
- Identified customer needs to improve service delivery and responsiveness.
- Prioritized tasks to achieve service goals with maximum efficiency.
- Provided excellent customer service through face-to-face interactions and phone conversations.
- Assisted customers with requests and inquiries to boost satisfaction levels.
- Managed inventory and supplies, ensuring availability of essential materials.
Sales Consultant
Kleinfeld Bridal
New York, New York
06.2022 - 11.2024
- Consulted with brides to understand and articulate unique wedding visions, ensuring personalized service.
- Managed appointment schedules, optimizing client consultations to increase sales opportunities.
- Delivered exceptional customer service, significantly enhancing shopping experiences and client satisfaction.
- Increased revenue through strategic upselling and closing sales based on client needs.
- Reset store displays for special events and seasonal merchandise updates.
Sales Associate
Saks OFF 5TH
New York, New York
09.2021 - 07.2023
- Guided customers in product selection and delivered expert styling advice to improve satisfaction.
- Operated point-of-sale systems, processing transactions efficiently.
- Collaborated with team members to consistently meet daily sales targets.
- Participated in training new staff on effective sales techniques and store policies.
- Uphold visual merchandising standards to create engaging shopping experiences.
- Maintained clean and organized sales floor to foster welcoming environments.
Education
Associate of Arts - Fashion Design
Medgar Evers College
Brooklyn, NY01-2024
Associate of Arts -
Middlesex County College
Edison, NJ09-2005
Skills
- Cosmetic training
- Makeup techniques
- Skincare advising
- Product demonstration
- Sales closing
- Upselling and cross-selling
- Point-of-sale management
- Inventory management
- Sales planning
- Visual merchandising
- Customer relationship management
Timeline
Beauty Advisor
Sephora USA
11.2025 - Current
Key Holder
Dylan's CANDY BAR
04.2025 - 09.2025
Brand Ambassador
Saks OFF 5TH
12.2024 - 04.2025
Sales Consultant
Kleinfeld Bridal
06.2022 - 11.2024
Sales Associate
Saks OFF 5TH
09.2021 - 07.2023
Associate of Arts - Fashion Design
Medgar Evers College
Associate of Arts -
Middlesex County College