Chantal Lambert
Tampa,FL
Summary
Detail-oriented professional experienced in overseeing park operations. Known for strong leadership and time management skills, driving improvements in team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor, Park Operations
Busch Gardens Tampa Bay
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the supervisor team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Analyzed performance metrics to identify areas for improvement and implemented corrective actions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Supervisor, Park Operations
Busch Gardens Tampa Bay
12.2016 - 11.2021
- Supervised daily operations of a multi-ride area, ensuring adherence to safety protocols and service standards.
- Trained, developed and monitored the performance of employees; disciplined and counseled when necessary.
- Trained new staff on operational procedures and customer service excellence.
- Coordinated scheduling and staffing to optimize team efficiency during peak hours.
- Assisted in inventory management, tracking supplies and equipment usage accurately.
Education
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FL05-2014
Skills
- Communication
- Leadership
- Training and mentoring
- Detail oriented
- Time management
- Customer service
Timeline
Supervisor, Park Operations
Busch Gardens Tampa Bay
11.2021 - Current
Assistant Supervisor, Park Operations
Busch Gardens Tampa Bay
12.2016 - 11.2021
Associate of Science - Business Administration And Management
Hillsborough Community College