Chantal L. Castanon

• Process initial building applications
• Prep leases for applicants based on there Housing Connect profile approval
• Managed tenant applications, conducting thorough background checks and processing approvals efficiently.
• Developed and maintained positive relationships with prospective tenants, enhancing customer service satisfaction.
• Collaborated with property management teams to streamline lease administration processes and improve workflow efficiency.
• Daily email correspondence with applicants, tenants and other agencies
• Interview applicants and collect rent checks/money orders

• Process initial lease applications and renewals
• Maintain accurate records using Onsite or similar software
• Utilize Rent Manager to obtain tenant information
• Liason between vendors, tenants and maintenance
• Obtain sensitive information for tenant applications
• Answer inquiries via phone, email and in person
• Provide Front desk assistance when necessary
• Open daily mail correspondence and allocate it accordingly
• Receive and assist with tenant complaints
• Input service request & follow up on status with maintenance
• Utilize customer relationship management tools effectively
• Ensure compliance with Fair Housing regulations
• Upsell additional services and amenities to prospective tenants
• Assist with filing and organizing leasing documents
• Demonstrate professionalism and phone etiquette at all times

• Accepted and processed applications and keeps vacancies as low as possible.

• Established and maintained annual recertification and lease renewals schedules.

• Informed Property Manager of any households out of compliance and or increases in

income that exceeds program limits.

• Scheduled and conducted interim and annual recertifications for all current residents

including the calculation of the file.

• Sent all documents and verifications needed to complete recertifications.

• Sent files to third-party or internal compliance for review as needed.

• Maintained and organized resident and applicant files at all times to remain in compliance.

• Extensive data entry on to YARDI Voyager
• Provided daily email correspondence with Property Managers, Lawyers, Vendors, and other Housing Authorities
• Managed over 2,000 LIHTC/Rent Stabilization and NYCHA/HPD Section 8 units throughout NYC and Massachusetts
• Served as a liaison between Housing Court Lawyers, DHCR, NYCHA and HPD
• Scheduled all unit HQS inspections promptly
• Collected and prepared mail daily
• Created and maintained spreadsheets to track monthly rent collections, HQS Inspections, Abatements, and lease renewals
• Completed summary reports for management
• Prepared, processed, and completed initial move in applications and annual lease renewals

• Conducted weekly home visits and apartment inspections
• Prepared and processed SEPS and PHEPS housing packages
• Daily data entry into DHS CARES Electronic System
• Conducted outreach events and marketed the company’s brand to attract potential clients
• Provided referrals to CAMBA Legal Services, HRA and other outside organizations
• Conducted daily intakes with walk-in and scheduled clients
• Provided housing search aid to domestic violence victims, the elderly, substance abusers, mentally challenged and HIV/AIDS population