Chantal Lopez
Yuma,US
Summary
Successful Customer service advocate with almost 3 years of customer service experience by Convey Health solutions Enthusiastic Customer Service Advocate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of your company's brand.. Motivated to learn, grow and excel in marketing. Good listening skills Credit card processing Creative problem solving Customer Service Advocate - August, 2020 to September, 2022 Convey Health Solutions - Yuma, AZ Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs. Provided a superior customer experience in order to build a loyal customer base. Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits. Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes. Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Overview
8
8
years of professional experience
Work History
Convey Health Solutions
NATIONS HEALTH
02.2019 - 09.2022
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Phycisians Assistant
AZ CHEST AND SLEEP CLINIC
03.2016 - 04.2019
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed and maintained filing systems to facilitate easy access to information.
- Volunteered to help with special projects of varying degrees of complexity.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Hostess
MAR AZUL
yuma , AZ
05.2014 - 06.2015
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Delivered pick-up and curbside orders to guests.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Diploma Alliance
Salt Lake, NM08.2024
Skills
- Account Management
- Active Listening
- Customer Relations
- Credit Card Payment Processing
- Business Development Understanding
- Verbal and Written Communication
- Office Equipment Operation
- Time Management
- Customer and Client Relations
- Telephone Skills
- Sorting and Labeling
- Visitor Check-In
- Software Solutions
- Creative Solutions
- IT Solutions
- Problem Solutions
- Cash Management
- Credit and Cash Transactions
- Guest Inquiries
- FDA Drug Safety Guidelines
- Assisting Pharmacists
- Patient Education
- Answering Customer Questions
- Resolving Customer Issues
- Prescription Pricing
- Verifying Orders
- Supporting Pharmacy Operations
- Insurance Claim Processing Software
- HIPAA
- FDA and ICH Guidelinesp
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Affiliations
Skills Work History Accomplishments
- International Customer Service Association
- Association of Information Technology Professionals
- American Society of Safety Professionals
Additional Information
References will be Upon Request to the employers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Convey Health Solutions
NATIONS HEALTH
02.2019 - 09.2022
Phycisians Assistant
AZ CHEST AND SLEEP CLINIC
03.2016 - 04.2019
Hostess
MAR AZUL
05.2014 - 06.2015
High School Diploma -
Diploma Alliance
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