Chantal Mathieu
Trevor,WI
Summary
Dynamic professional with a proven track record at Gordon Food Service, excelling in inventory control and customer service. Adept at project coordination and problem-solving, I leverage strong analytical skills to optimize processes and enhance operational efficiency. Recognized for delivering exceptional service and maintaining meticulous attention to detail in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Credit Returns Clerk
Gordon Food Service
09.2023 - 11.2024
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Operated electric pallet jack, forklift and manlift.
- Supported loss prevention efforts by verifying product quality, detecting discrepancies and reporting suspicious incidents to supervisors
- Provided thorough training to new employees on company policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Adhered to company safety guidelines to minimize warehouse accidents.
Multi-Product Sales Agent
Progressive Insurance
09.2022 - 09.2023
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of different products or services to promote sales.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Excellent communication skills, both verbal and written
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Adaptable and proficient in learning new concepts quickly and efficiently
Inventory Control Clerk
Gordon Food Service
11.2024 - Current
- Completed physical inventory counts daily using different reports and/or software platforms.
- Recorded information, shortages and discrepancies to keep records current and accurate while facilitating sales and production.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed supply inventories while conducting monthly audits and rotating stock to protect product quality.
- Certified Hazard Analysis Critical Control Point (HACCP) Coordinator - Develop and implement safety procedures and protocols
- Merchandise disposition reviews merchandise to determine if the issue is vendor defective, customer damage or if an item is saleable.
- Accurately processes damaged or defective merchandise by following appropriate salvage, donation, vendor return, reverse logistic, hazardous waste and destroy procedures.
- Obtained return authorizations from vendors, processes vendor chargebacks, and packages and ships merchandise returns based on vendor return policies.
- Provided guidance, training and direction to distributions associates
- Used equipment like forklifts and pallet jacks to move inventory.
- Answered call and emails from other departments and agencies
- Other duties as assigned
Inventory Control Clerk
Gordon Food Service
03.2017 - 09.2022
- Completed physical inventory counts daily using different reports and/or software platforms.
- Recorded information, shortages and discrepancies to keep records current and accurate while facilitating sales and production.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed supply inventories while conducting monthly audits and rotating stock to protect product quality.
- Certified Hazard Analysis Critical Control Point (HACCP) Coordinator - Develop and implement safety procedures and protocols
- Reviewed and verify paperwork for regulatory and internal HACCP compliance.
- Monitored HACCP to ensure procedures are properly carried out
- Merchandise disposition reviews merchandise to determine if the issue is vendor defective, customer damage or if an item is saleable.
- Accurately processes damaged or defective merchandise by following appropriate salvage, donation, vendor return, reverse logistic, hazardous waste and destroy procedures.
- Obtained return authorizations from vendors, processes vendor chargebacks, and packages and ships merchandise returns based on vendor return policies.
- Acted as QA department point of contact in absence of QA manager
- Provided guidance, training and direction to distributions associates
- Assured all product slots are clearly and accurately marked
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Used equipment like forklifts and pallet jacks to move inventory.
- Answered call and emails from other departments and agencies
- Other duties as assigned
Project Coordinator - Large and Commercial Losses
Action Restoration
03.2012 - 02.2016
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Analyzed property to prepare estimates for restoration work.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Gathered requirements for ongoing projects and organized details for management use.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Arranged events by overseeing logistics, budgets, venue selection and activity planning.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Put together estimates, specifications and other project documents.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Updated customers and senior leaders on progress and roadblocks.
- Reported regularly to managers on project budget, progress and technical problems.
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Completed accurate material and labor estimates for jobs with $1million + budgets.
Education
No Degree - Police Foundations
Algonquin College
Ottawa, OntarioHigh School Diploma -
College Catholique Samuel- Genest
Ottawa, ONSkills
- Excellent critical thinking, problem-solving, analysis and research skills
- Outstanding communication skills
- Exceptional customer service skills
- Strong telephone etiquette
- Efficient and Detail-Oriented
- Excellent math and analytical skills
- Calm and Professional Under Pressure
- Microsoft Office
- Problem-solving
- Project coordination
- Project scheduling
- Creative and resourceful
- Administrative support
- Emergency Response Team member at Gordon Food Service
Certification
- Xactimate 28 certification
- HACCP Certification
- AFIS Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Inventory Control Clerk
Gordon Food Service
11.2024 - Current
Credit Returns Clerk
Gordon Food Service
09.2023 - 11.2024
Multi-Product Sales Agent
Progressive Insurance
09.2022 - 09.2023
Inventory Control Clerk
Gordon Food Service
03.2017 - 09.2022
Project Coordinator - Large and Commercial Losses
Action Restoration
03.2012 - 02.2016
No Degree - Police Foundations
Algonquin College
High School Diploma -
College Catholique Samuel- Genest
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