Chantal Matos
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Restaurant Waitress
El Valle Restaurant
06.2018 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Restaurant Hostess
Latin Fusion Restaurant
02.2017 - 05.2018
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Restaurant Waitress
Capri Restaurant
07.2015 - 01.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Waitress
Rivera 8
03.2014 - 05.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Staff Server
Hotel Estrella Del Norte
04.2012 - 01.2014
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Parroquial Santa Cruz
Dominican Republic06-2011
Skills
- Customer experience management
- Reservation Management
- Cleaning and sanitizing
- Customer loyalty programs
- Order documentation
- Conflict Management
- Teamwork
- Multitask Skills
- Adaptability, consistent and reliable attendance
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waitress
El Valle Restaurant
06.2018 - 03.2020
Restaurant Hostess
Latin Fusion Restaurant
02.2017 - 05.2018
Restaurant Waitress
Capri Restaurant
07.2015 - 01.2017
Restaurant Waitress
Rivera 8
03.2014 - 05.2015
Staff Server
Hotel Estrella Del Norte
04.2012 - 01.2014
High School Diploma -
Parroquial Santa Cruz
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