CHANTAL MEANS
San Antonio,TX
Summary
A seasoned Financial Services and IT Project Manager with over 16 years of experience in software development, banking, call centers, quality control, regulatory risk, and insurance. Expertise in implementing innovative designs and process efficiencies that drive cost savings and enhance client experiences.
I hold a Six Sigma Black Belt and have a proven track record in Agile methodologies, project management, and business analysis. Career highlights include leading high-priority projects, managing PMOs, and ensuring compliance across multiple countries in Africa and Europe.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Business Enablement Manager
Actuarial Society Of South Africa (ASSA)
07.2021 - 09.2023
- Oversaw business enablement initiatives, driving operational efficiency and process improvements.
- Managed online examination environment, ensuring seamless technology integration and project execution.
- Collaborated with stakeholders to implement innovative solutions, enhance system performance, and support business objectives.
Head of Projects
eComplete
07.2020 - 07.2021
- Overall head of thee-commerce delivery function with following core functions: Continuous improvement and quality control, Forecast and control budgets, People management, Process management, Strategy and relationships, Process management, Requirements and resourcing planning, UAT / Quality Control, Performance measuring, Risk Management
Project Manager
ooba
10.2017 - 07.2020
- Participate in design, installation and running of ooba's Project Management Office
- Manage prioritization and the business, resource planning, coordination and forecasting, facilitate change in business initiatives through Agile project management methodology
- Participate and take a leading role in the Organization's Agile transformation
- Manage high priority projects and programs through their entire life cycle from initiation through closure
- Manage project and program planning, budget, risks, decision making and quality control.
Vice President Regulatory Risk - Africa
Barclays Bank
01.2017 - 09.2017
- Act as the single point of entry for all Regulatory changes and issues across the group
- Responsible for the Regulatory Risk oversight, including the Management of Relationships with Regulators and the oversight of Regulatory commitments
- Lead the project to roll out a systems and process to support CAS regulations across 12 African Countries
- Complex integration of Legislative requirements and multi-platform information technology stacks and legacy systems.
Data Integration and Project Specialist
Barclays
12.2015 - 12.2016
- Responsible for the acquisition, evaluation, analysis and assessment of risk information for Barclays Africa, to enable key stakeholders to make informed decisions to meet the group strategic goals and objectives
- Further, to build and maintain data models and reporting mechanisms that underpin the risk governance framework and provide a stable, reliable and single effective source of management information.
Root Cause Analyst
Absa Bank
07.2013 - 11.2015
- Use customer insights to identify and eliminate the root cause of service failures
- Measured by a positive move in the net promoter score and customer sentiment and retention
- Look at all customer service metrics and front-line service metrics and measurements.
Manager Middle Office
Standard Bank
01.2012 - 01.2013
- Primary objective in supporting the commercial insurance team to implement process and technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.
Business Analyst
Standard Bank
01.2012 - 01.2013
- Improve the overall performance of the systems and processes by assessing workflow, and customer relationship management and productivity.
Private Banking Claims - Team Leader
Standard Bank
01.2011 - 01.2012
- Responsible for a team of insurance call center claims specialists, for high value clients, and their comprehensive homeowners insurance underwriting and claims.
Operational Support Specialist
Standard Bank
01.2008 - 01.2012
- Coordinated and lead operational efficiency and continual improvement projects in the Standard Bank Insurance Limited and their claims and service call centre environments
- Set up work monitoring and quality systems.
Education
Bachelor of Commerce - Economics & Project Management
Milpark Business School
Cape Town06.2025
Six Sigma Black Belt -
TKO International
Cape Town01.2015
Six Sigma Green Belt -
TKO International
Cape Town01.2014
Certification in Project Management -
Damelin
Johannesburg01.2011
FAIS I - Finance
Damelin
Johannesburg07.2009
Certificate of Banking - Banking And Financial Support Services
Institute of Bankers
Johannesburg06.2001
IEB Matric -
Damelin College
Johannesburg12.1998
Skills
- Six Sigma
- Project Management
- Agile Methodologies
- Business Analysis and Reporting
- Call Center Performance and Management
- Financial Services
- Insurance
- JIRA
- Knowledge of Regulations and Compliance
- Microsoft Office Suite
- Operations Management
- Qlikview Developer
- Technology Solutions
- Complex Problem-Solving
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Dutch
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We live in a society exquisitely dependent on science and technology, in which hardly anyone knows anything about science and technology.
Carl Sagan
Software
Qlikview
Jira
Confluence
Asana
Visio
MS Project
Office suite
Advanced Excel
WordPress
Timeline
Business Enablement Manager
Actuarial Society Of South Africa (ASSA)
07.2021 - 09.2023
Head of Projects
eComplete
07.2020 - 07.2021
Project Manager
ooba
10.2017 - 07.2020
Vice President Regulatory Risk - Africa
Barclays Bank
01.2017 - 09.2017
Data Integration and Project Specialist
Barclays
12.2015 - 12.2016
Root Cause Analyst
Absa Bank
07.2013 - 11.2015
Manager Middle Office
Standard Bank
01.2012 - 01.2013
Business Analyst
Standard Bank
01.2012 - 01.2013
Private Banking Claims - Team Leader
Standard Bank
01.2011 - 01.2012
Operational Support Specialist
Standard Bank
01.2008 - 01.2012
Bachelor of Commerce - Economics & Project Management
Milpark Business School
Six Sigma Black Belt -
TKO International
Six Sigma Green Belt -
TKO International
Certification in Project Management -
Damelin
FAIS I - Finance
Damelin
Certificate of Banking - Banking And Financial Support Services
Institute of Bankers
IEB Matric -
Damelin College
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