Chantal Meyenberg
New York,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Sr Director of Operations, Environmental
Liberty Mutual
04.2009 - Current
- Provide strategic and operational leadership, project management and day to day support for underwriting operations within the NAS Environmental Profit Center ($470M).
- Responsible for executing on all Environmental Strategic priorities to achieve organizational goals (ex: Admitted Lines expansion, Wholesale expansion, Energy Transition, build out of E2E UW system).
- Actively engaged as part of the NAS Underwriting Support leadership team to drive efficient and effective operational practices across the Org. Leading 5 NAS Profit Center Underwriting Support Teams through the transformation to re-alignment in the North America Ops group.
- Execute underwriting strategies established by CUO.
- Assist in recruiting, hiring and training of team members.
- Mentor team members, fostering a culture of professional growth and development.
- Drive effective stakeholder management and act as an alignment leader and subject matter expert with GRS functional partners (Operations, Finance, Actuarial, Claims, Audit, Compliance, Underwriting, IT, Reinsurance, etc). to drive effective prioritization and solutions that contemplate the nuances of Environmental.
- Balance strategic visioning with tactical execution to drive a high-functioning effective and efficient organization, plan activities and tasks that will deliver desired results; build a holistic view for profit center operations.
- Audit/Compliance - implement and monitor controls while supporting compliance and audit teams with needed reviews and oversight.
- Data, Reporting & Tech - act as a subject matter expert to provide direction and advocate for business needs to support both prioritization and execution, maximizing the impact of IT and data/reporting resources. Manage and coordinate system enhancements through partnership with the business and system IT teams.
- Lead change management efforts to successfully implement new technologies and systems across the organization.
- Process Management - Evaluate operations with a continuous improvement mindset to identify and create efficiencies and enhancements. Regularly define, implement and revise operational policies and guidelines.
- Provide exceptional value to partners and clients by enhancing our speed to quote by optimizing underwriting processes, driving accurate and timely delivery for key aspects of the UW process that are driven by UW Support and drive progress in product differentiation within Enviro.
Legal Assistant - AIG Environmental
AIG
05.2006 - 04.2009
- Provided support to the Division Counsel and Vice President of AIG Environmental in the home office, in addition to supporting 5 Assistant Division Counsels
- Prepared and proofread all forms for final approval and obtained form numbers for all new forms
- Worked closely with the Operations Team and Product Lines Managers on specific endorsements and policies
- Tracked and maintained all policy and manuscript files, and maintained electronic and hard copy libraries of all documents
- Managed legal request tracking system
- Assisted the field team with policy and endorsement requests, and obtained all necessary signatures for legal agreements and contracts
- Provided case by case research, using Lexis Nexis and Bloomberg and reported back to Division Counsel with findings
- Coordinated meetings, conference calls and travel arrangement
- Processed bills for payment; and provided general administrative support.
Research Assistant and Project Manager
LGA Litigation Strategists
05.2003 - 05.2006
- Organization of all research projects including the creation of Power point presentations and data analysis
- Constructed screeners and questionnaires for mock trials
- Negotiated and oversaw the signing of contracts for all projects
- Facilitated all projects and acted as the onsite representative for the hotel, focus group facility and audio visual
- Moderated focus group discussions
- Maintained the calendar of events, meetings, and travel of all staff
- Created cost estimates and draft invoices for all consulting work
- Data analysis on SPSS Data Collection.
Education
Bachelor of Arts - Sociology
Wagner College
Staten Island, NY05.2003
Skills
- Operational Excellence, Efficiency and Oversight
- Strategic planning and execution
- Quality Assurance / Accuracy
- Process Improvements
- Decision-Making
- Team Leadership, Staff training/development, Teamwork and Collaboration
- Effective leader
- Relationship Building
- MS Word, Excel, Outlook, Powerpoint, SPSS,
- Typing speed 77 words per minute
- Communication
- Customer Service
Citizenship
USA
Timeline
Sr Director of Operations, Environmental
Liberty Mutual
04.2009 - Current
Legal Assistant - AIG Environmental
AIG
05.2006 - 04.2009
Research Assistant and Project Manager
LGA Litigation Strategists
05.2003 - 05.2006
Bachelor of Arts - Sociology
Wagner College
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