Chantal Meyenberg
New York,NY
Summary
Insurance operations leader with 15+ years in commercial P&C underwriting operations, process excellence, and technology enablement. Known for inclusive, action-oriented leadership, crisp execution, and senior-level influence across matrixed, global organizations. Proven ability to set vision and strategy, drive cross-functional alignment (Underwriting, Actuarial, Claims, Legal, Field Ops, Technology), and deliver timely, high-quality policy quoting, issuance, and post-sale activities. Builds high-performing, agile cultures focused on service, productivity, profitability, and consistency across profit centers.
Overview
20
20
years of professional experience
Work History
Sr Operations Director, Environmental Profit Center
Liberty Mutual / Ironshore Environmental
04.2009 - Current
- Set operational strategy and drive a collaborative, agile, high-performing culture for Environmental; align priorities with GRS Global Business Agility, North America Operations, Office of Underwriting, Actuarial & Data Science, Claims, Legal, Field Ops, Technology, and Delivery Centers to enable segment goals.
- Lead cross-NAS Right Work, Right Desk initiative: identified and prioritized task migration from Underwriting to Account Analysts and Delivery Centers; launched NA AA LOA kickoff and assumed ownership of AA LOAs across North America; transitioned EQUIP policy issuance (~8,000 policies annually) to the Delivery Center, increasing underwriter focus time and driving consistency and process excellence.
- Serve as business lead for an integrated underwriting platform (Environmental and broader NAS profit centers), partnering with vendor and Liberty IT on roadmap, requirements, testing, and phased rollout; improve quote-to-issue speed, data quality, and scalability.
- Act as Enviro’s voice with Business Agility and Technology; provide clear status, timely escalations, and data-backed asks; coordinate task management and maintain delivery momentum through staffing changes; advance backlog prioritization, issue resolution, and readiness for future investment cases.
- Partner with underwriting, actuarial, and claims to develop dashboards and portfolio analyses; strengthen KPI clarity and decision support for segment leadership; ensure accurate reinsurance coding and reporting.
- Drive consistency of underwriting operations and practices across profit centers; led underwriting guideline rewrite; supported DCPL transition and renewal center strategy; revamped underwriting quality assessments and instituted regular compliance, audit, and product update rhythms.
- Lead broker-facing portal development for multiple products (including flow), enhancing responsiveness and reducing cycle times for quoting and binding.
- Integration Operations Lead for Liberty Mutual/LIU Environmental and Ironshore Environmental, aligning staffing, systems, reporting, and processes across teams and locations to reduce friction and standardize operations.
- Own underwriting support operations: allocate and manage workflow; ensure timely, high-quality issuance, endorsements, and pre-renewal activities; maintain exceptional service and responsiveness for underwriters and brokers.
- Develop and use work management tools and a time/task staffing model to optimize capacity, productivity, and quality; conduct performance and quality reviews; expand and manage outsourcing tasks (India) to increase efficiency.
- Author executive-ready communications and materials: GRS NA Environmental onboarding deck (Marc Orloff session); Q2 Environmental QDD and town hall content (performance metrics, reinsurance strategy, distribution growth); pre-reads and presentations for Environmental Contractors Workers Comp proposal.
- Coordinate and oversee claims reporting and governance: designed monthly claims report combining MFX and TPA data; coordinate claims reinsurance and internal audits; propose SOP updates and special handling instructions; perform monthly QA on loss runs.
- Facilitate senior leadership forums and operational meetings; prioritize competing profit center needs; keep teams aligned and work moving with clear planning and communication cadences.
Legal Assistant
AIG Environmental
05.2006 - 04.2009
- Supported Division Counsel and leadership; coordinated with Operations and Product Line Managers on endorsements and policies to ensure compliance and operational alignment.
- Prepared and proofread policy forms; managed legal request tracking; maintained electronic and hard-copy libraries for policies and manuscripts.
- Conducted legal research (Lexis Nexis, Bloomberg) and summarized findings; obtained signatures for agreements and contracts; coordinated meetings, travel, and billing.
Education
B.A. - Sociology
Wagner College
Staten Island, NYSkills
- Platforms/Tools: QBI, QBW, MFX, Unqork, SharePoint, NetDocs, DocuShare, Claims Assure, Concur, I-Share, Efile
- Analytics/Reporting: Excel, PowerPoint, SPSS; dashboarding and KPI reporting
- Additional: MS Word, Outlook; internet research; Photoshop; light video editing
- Typing speed: 77 WPM
Timeline
Sr Operations Director, Environmental Profit Center
Liberty Mutual / Ironshore Environmental
04.2009 - Current
Legal Assistant
AIG Environmental
05.2006 - 04.2009
B.A. - Sociology
Wagner College
Awards
Liberty Mutual President’s Award, 2019
Core competencies
- Operational strategy and execution
- Underwriting operations and support
- Business agility and change management
- Cross-functional leadership and stakeholder engagement
- Analytics, dashboards, and KPI governance
- Technology enablement and platform implementation
- Process design, standardization, and continuous improvement
- Project/program management discipline
- Team leadership and delegation
- Producer/broker responsiveness and customer focus
Additional information
- Commercial P&C operations expertise; awareness of finance/actuarial concepts, regulatory environment, reinsurance, account management, underwriting, producer management
- Experience in agile environments and project management disciplines
- High-performing, self-driven team player; adaptable and effective in matrixed, global organizations; excellent time management and delegation