Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chantal Murillo

Las Vegas,US

Overview

14
14
years of professional experience

Work History

Convention Services Administrative Assistant

ARIA Resort & Casino Las Vegas
Las Vegas, NV
12.2023 - Current
  • Provide guidance on work-related duties to less experienced Admin Support.
  • Greet all visitors and callers and address their needs, answer multi-line phone systems, and direct calls to the appropriate staff/department, respond to all general e-mail correspondence from guests and staff
  • Provide exceptional customer service while corresponding with groups/clients via phone, email, and in person
  • Schedule conference calls and meetings
  • Schedule/book travel arrangements and itineraries for assigned Director and/or Manager
  • Assist with booking amenities/restaurant reservations for groups/clients
  • Create/edit group resumes for hotel distribution
  • Keep inventory stocked and sorted, ensuring items are easy to find when needed
  • Compile, copy, sort, file, and scan department documents, prepare departmental reports and maintain databases as needed, and perform a variety of administrative tasks
  • Work closely with the functional department groups as necessary
  • Perform other job-related duties as requested

Specialist Group Services

MGM Resorts International Operations, Inc.
Las Vegas, NV
07.2022 - Current
  • Perform tasks associated to housing related needs for groups such as, but not limited to, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, inputting reservations, assisting callers, offering upsell opportunities, and managing sub-block agreements
  • Maintain key sense of ownership and notify supervisors/managers of any potential issues related to inventory, rate, occupancy, or special requests
  • Maintain timely communication, both written and verbal, between group contacts, clients, sales & service managers, and supervisors/management, providing expedient guest resolution within established scope of authority
  • Review sales contracts to ensure all contractual obligations are met
  • Maintain and monitor rates, availability, inventory levels, bookings, and content information for all channels of distribution
  • Ensure all special guest requests are met including late check-outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc
  • Accommodate, prepare, and distribute all special reporting/tracking requests/needs for group contacts, meeting planners, and management
  • Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable
  • Attend pre-conferences, pre-planning, off-site meetings and post-conference meetings with clients and hotel staff as needed
  • Maintain current knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions
  • Perform other job-related duties as requested to support the Corporate Group Services department for MGMRI.

Front Desk Agent

ARIA Resort & Casino
Las Vegas, NV
10.2021 - 07.2022
  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W
  • Service Basics
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
  • Partner with Housekeeping and other related departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.

Paralegal/Receptionist

Lane S Kay Law Office
Las Vegas, NV
01.2011 - 12.2021
  • Conducted detailed client intakes and entered information into company database
  • Conferred with clients and other involved parties to gather and track case information
  • Assisted counsel in preparing answers, providing documentation and information for discovery request
  • Prepared legal briefs, motions and pleadings
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Corresponded with clients through email, telephone or postal mail
  • Sorted, received, and distributed mail correspondence between departments and personnel
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

GED

Clark County School District of Adult Education
Las Vegas, NV

Skills

  • Bilingual - fluent in Spanish
  • Customer Service
  • MS Office
  • Detail-oriented
  • Quick learner
  • Organized

Accomplishments

  • Received the Star Service Award in July 2024

Timeline

Convention Services Administrative Assistant

ARIA Resort & Casino Las Vegas
12.2023 - Current

Specialist Group Services

MGM Resorts International Operations, Inc.
07.2022 - Current

Front Desk Agent

ARIA Resort & Casino
10.2021 - 07.2022

Paralegal/Receptionist

Lane S Kay Law Office
01.2011 - 12.2021

GED

Clark County School District of Adult Education

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Chantal Murillo