Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantal Paulino

Tampa,FL

Summary

Dynamic and results-driven professional with experience at Amazon, excelling in order fulfillment and customer service. Proven ability to resolve issues swiftly and train new associates effectively. Bilingual in Spanish and English, I leverage strong problem-solving skills and analytical thinking to enhance team performance and ensure customer satisfaction.

Overview

7
7
years of professional experience

Work History

Fulfillment Associate

Amazon
Tampa, FL
12.2021 - Current
  • Trained new employees regarding warehouse procedures and standards.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Followed safety protocols to minimize the risk of accidents in the warehouse environment.
  • Communicated effectively with supervisors and team members to address workflow challenges.
  • Adapted to changing priorities and tasks based on warehouse needs and order volumes.
  • Delivered feedback using positive reinforcement techniques to encourage, motivate, and build confidence in new associates.

Store Associate

Klasic Liquor
Tampa, FL
09.2020 - 10.2021
  • Resolved customer complaints promptly while upholding professionalism and courtesy.
  • Processed transactions accurately in accordance with policy during cashier duties.
  • Delivered exceptional customer service to enhance overall customer experience.
  • Identified areas for improvement in internal processes, proposing actionable solutions.
  • Utilized slow periods effectively to complete side work efficiently.

Bakery Worker

Cerbones Bakery
Rye Ridge, NY
06.2019 - 04.2020
  • Ensured operational readiness by overseeing daily bakery opening and closing procedures.
  • Engaged customers in friendly conversations to strengthen connections and enhance satisfaction.
  • Trained new team members on policies, menu items, and task execution strategies.
  • Processed credit card and cash transactions using the POS system efficiently.
  • Presented menus, addressed inquiries, and provided food and service recommendations to guests.
  • Collected orders for future events based on specific customer requirements.

Restaurant Hostess

Station House/ Village Beer Garden
Port Chester, NY
08.2018 - 12.2018
  • Facilitated reservation bookings based on guest preferences for dates, times, and party sizes.
  • Maintained positive guest experience by managing expectations during peak hours.
  • Coordinated communication between team members, kitchen staff, and customers to enhance operational efficiency.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Assisted servers as needed, including refilling beverages and clearing plates from tables.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.

Education

Associate of Arts - Business Administration

Hillsborough Community College
Tampa, FL
12-2025

High School Diploma -

Port Chester High School
Port Chester, NY
06-2020

Skills

  • Customer service and support
  • Order fulfillment and inventory management
  • Team collaboration and training
  • Problem-solving skills
  • Bilingual communication in Spanish and English
  • Fast learner
  • Microsoft Office Products
  • Analytical and critical thinking
  • Task prioritization

Timeline

Fulfillment Associate

Amazon
12.2021 - Current

Store Associate

Klasic Liquor
09.2020 - 10.2021

Bakery Worker

Cerbones Bakery
06.2019 - 04.2020

Restaurant Hostess

Station House/ Village Beer Garden
08.2018 - 12.2018

Associate of Arts - Business Administration

Hillsborough Community College

High School Diploma -

Port Chester High School

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