Chantal Pierre
Orlando,FL
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat VM and OPS successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Leadership position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Team Leader
Adidas
07.2022 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Ability to learn and adapt quickly in a fast-paced environment.
- Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Customer Service Associate
Walgreens
02.2020 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Sales Associate
Crocs
03.2022 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Shift Manager
McDonalds
03.2017 - 09.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
High School Diploma -
William R Boone High School
Orlando, FL05.2016
Skills
- Effective Working Relationships
- Managing Inventory Stock
- Customer Engagement
- Inventory Accuracy
- Stock Replenishment
- Creative thinking
- Manage Employees
- Superior Work Ethic
Certification
- Certified ServSafe Shift Manager, McDonalds - 10/2018-10/2024
Bilingual
Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Team Leader
Adidas
07.2022 - Current
Sales Associate
Crocs
03.2022 - 04.2022
Customer Service Associate
Walgreens
02.2020 - 08.2022
Shift Manager
McDonalds
03.2017 - 09.2020
High School Diploma -
William R Boone High School
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