Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Languages
Additional Information
Work Availability
Quote
Baking & spending quality time with my family, one-year old daughter & step-daughter.
Timeline
Teacher
Chantal Rickeston

Chantal Rickeston

Lakeland,FL

Summary

Objective is to find a job that utilizes the strengths and strong commitment to giving the best possible care to patients. Where being able to look forward to being a part of the team and form bonds with other staff members. See a desire to do everything possible to guarantee any department willing to work for not only meets...But exceeds all expectations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Assistant

CSI
02.2016 - 02.2021
  • Worked five months for WellMed in Family Practice Center
  • Serving as key member of interdisciplinary healthcare team for busy medical practice
  • Assist MD, NP, as well as MA team in ensuring optimal patient care and smooth daily functions in office.
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing following, administering injections and various diagnostic procedures and ancillary tests (e.g
  • Sterilization, surgical prepping procedure, focusing on care such as DPN, PFT, PQH-9,
  • Flochec, EKG's immunoassays, chemistry analysis, hematology and urinalysis)
  • Collected patient blood samples in safe, sanitary manner for diagnostic testing as certified phlebotomist.
  • I accurately prepared and administered oral and injectable medications.
  • Consistently praised for efficient handling of administrative duties (answering back phone calls, scheduling appointments, maintaining medical records, calling in prescriptions, verbally informing patient laboratory results)
  • Reacted calmly and effectively in emergency situations, and added personal, caring touch that immediately put patients at ease.

Medical Assistant, Medical Assistant

WellMed
03.2015 - 02.2021
  • Manage administrative intake of members or admission/discharge information post notification.
  • Work with hospitals, clinics, facilities and clinical team to manage request for services from members and/or providers.
  • Manage referrals, prior authorizations, including intake, notification and census roles.
  • Receive care coordination notification cases for non-clinical assessment/intervention and provide appropriate triage.
  • Review requests for adverse determination, approval notification and processing notification requirements
  • Assist clinical staff with setting up documents/triage cases for clinical coverage review.
  • Handle resolution/inquiries from members and/or providers that may include:
  • Benefit and eligibility information
  • Billing and payment issues
  • Customer material request
  • Physician assignments
  • Authorization for treatment
  • Explanation of benefits (EOB)
  • Verifying appropriate ICD-10 and CPT coding usage
  • Take incoming DOL calls/orders

Senior Customer Service Representative

WellMed Medical Management - United Health Group
11.2021 - Current
  • Monitor patients Focus on Care screenings and deploy newfound solutions for outstanding concerns.
  • Stepped up to assist patients with scheduling appointment during outbound/inbound calls. service manager with completing task reminder calls.
  • Engaged patients over call & to answer questions and address complaints.
  • Resolved other colleges service issues using company processes and policies and provided updates to management.

Floating Medical Assistant

AdventHealth
07.2021 - 11.2021
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • When faced with an emergency in a medical setting, stabilized/secured patient before alerting physician.

Ancillary Clinical Admin Coordinator

Optum
02.2021 - 05.2021
  • Total coordination and processing of all patient referrals for specialty services(DME medical supplies and Auto No fault Workers Compensation and Adjusters).
  • Worked closely with medical vendors and , enter all referral, hospital, outpatient, DME and other patient specialty health service authorizations into the computer system according to Company policy and procedure.
  • Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly
  • Coordinates pre-admission testing requirements with clinic personnel and patient.
  • Completes all administrative functions associated with referral activities in a timely manner.
  • Monitoring all referral reports not received and timely follow-up in accordance with Company policy and procedure.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.


MEDICAL ASSISTANT SECRETORY & SURGICAL COORDINATOR

01.2016 - 03.2016
  • Worked for three months for Gessler Clinic in Urology department Area 3
  • Serving as key member of interdisciplinary healthcare team for busy medical practice
  • Assist MD as well as MA team in ensuring optimal patient care and smooth daily.
  • Education and Training functioning office
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing administering injections and various diagnostic procedures and ancillary tests (e.g.
  • Sterilization, surgical prepping procedure, assisting MD in Cystoscopy stent removal,
  • Uroflowmetry testing, Voiding trial, pelvic exam, and catheterized urinalysis) in a safe, sanitary manner for diagnostic testing as certified phlebotomist
  • Accurately prepared and administered injectable medication.
  • Consistently praised for efficient handling of secretary duties (e.g., answering phones

Medical Assistant

Wellington Medical Care Associates
12.2007 - 12.2015
  • Worked eight years for Wellington Medical Care Associates
  • Serving key member of interdisciplinary healthcare team for busy medical practice
  • Assist MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning office.
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture's, injections and various diagnostic procedures and ancillary tests (e.g.
  • EKG's immunoassays, chemistry analysis, hematology and urinalysis
  • Collected patient blood samples in safe, sanitary manner for diagnostic testing as certified phlebotomist.
  • I accurately prepared and administered oral and injectable medications.
  • Consistently praised for efficient handling of administrative duties (answering phones, scheduling appointments, maintaining medical records, training new interns and patient processing)
  • Reacted calmly and effectively in emergency situations, and added personal, caring touch that immediately puts patients at ease.

Product Consultant

IPC
01.2013 - 01.2015
  • Recruit people to personalized web shopping site Direct selling health, and educate.

Dance Team Member

01.2010 - 04.2014

Clinical Reviewer MA

Watson Clinic, LLC
Lakeland, FL
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Business Owner/Multi

03.2012 - 05.2012
  • Recruit people Direct selling Health, beauty, and home care market products.

01.2006 - 01.2007
  • Scheduling appointments, maintaining medical records, scheduling surgeries & radiology, calling in medication's, using CPT & ICD Coding, and billing hospital charges)
  • Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately puts patients at ease.

Education

Diploma -

Lincoln College of Technology

High School Diploma - undefined

Royal Palm Beach

Skills

  • Phlebotomy Service Orientated
  • Pharmacology Professional
  • Judgement X-Rays
  • Decision Making Medical Billing & Coding
  • Excellent Communicator
  • Positive Influencing Skills EKG
  • Responsive CPR Certification
  • Resolving Complex Issues
  • Quality Assurance
  • Order Management
  • Status Updates
  • KPI Monitoring
  • Examination Scheduling
  • Patient Engagement
  • Answering Phones
  • Customer Support
  • Appointment Booking
  • Goals and Performance
  • Calm and Professional Under Pressure
  • Leadership Skills Injections
  • Problem Solving Skills Vital Signs
  • Organizational Skills Laboratory Procedures
  • Energetic Immigration Physicals
  • Tactful & Articulate
  • Telephone etiquette

Accomplishments

  • Achieved outbound calls by completing scheduled appointments with accuracy and efficiency.

Certification

Phlebotomy Tech(CPT) 2007-Present First Aid & CPR 2007-Present BasicX-ray Certified Medical Assistant(CMA) 2014-Present

Hobbies

 I enjoy transferable skills such as using creativity and time management. As well spending time taking care of my newborn and reading novels. 

Languages

English
Full Professional

Additional Information

I am interested in completing a Master’s degree in Early Childhood Education & graduating with honor cords!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams

Baking & spending quality time with my family, one-year old daughter & step-daughter.

Enjoy holiday baking with the family. 

Part in my every day situation involves taking care & nurturing my one-year-old daughter & step-daughter.

Timeline

Clinical Reviewer MA

Watson Clinic, LLC
09.2023 - Current

Senior Customer Service Representative

WellMed Medical Management - United Health Group
11.2021 - Current

Floating Medical Assistant

AdventHealth
07.2021 - 11.2021

Ancillary Clinical Admin Coordinator

Optum
02.2021 - 05.2021

Medical Assistant

CSI
02.2016 - 02.2021

MEDICAL ASSISTANT SECRETORY & SURGICAL COORDINATOR

01.2016 - 03.2016

Medical Assistant, Medical Assistant

WellMed
03.2015 - 02.2021

Product Consultant

IPC
01.2013 - 01.2015

Business Owner/Multi

03.2012 - 05.2012

Dance Team Member

01.2010 - 04.2014

Medical Assistant

Wellington Medical Care Associates
12.2007 - 12.2015

01.2006 - 01.2007

Diploma -

Lincoln College of Technology

High School Diploma - undefined

Royal Palm Beach

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Chantal Rickeston