Chantal Rickeston
Lakeland,USA
Work Preference
Summary
Dynamic healthcare professional with 19 years of progressive experience in care coordination, case management, clinical review, and medical assisting across diverse settings. Proven track record of exceeding performance metrics while ensuring regulatory compliance and delivering compassionate, patient-centered care demonstrates a commitment to excellence. Recognized for strong analytical and communication skills, adept at managing high caseloads and driving improvements in service quality through innovative solutions. Eager to contribute to a challenging role that fosters professional growth and leverages a deep understanding of health and wellness principles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Wellness Coordinator / Case Manager
Optum United Health Group
03.2025 - Current
- Consistently achieved behavioral health and substance abuse engagement targets through daily outreach, averaging 30–35 member contacts and two enrollments per day.
- Conduct comprehensive behavioral health assessments, including TOC screeners and risk stratification, to inform care planning.
- Coordinate care by scheduling appointments, connecting members with providers and Behavioral Health Advocates, and ensuring timely follow-ups.
- Initiate referrals for behavioral health services, medication management, and therapy via platforms such as Brave Health.
- Utilize community resource tools to address members' needs for housing, food, transportation, and financial assistance.
- Engage in continuous learning and independently manage follow-up scheduling using My Health Direct.
Clinical Reviewer / Medical Assistant
Watson Clinic, LLC
09.2023 - Current
- Presented clinical review findings to multidisciplinary teams, facilitating informed decision-making and best practice adoption.
- Maintained compliance with regulatory standards through diligent adherence to guidelines and protocols.
- Strengthened team alignment by articulating clinical questions and supporting peers and supervisors in case reviews.
- Enhanced patient care quality through thorough assessments and collaborative problem-solving.
- Pursued ongoing professional development to remain current with industry trends and clinical advancements.
Senior Customer Service Representative
WellMed Medical Management – United Health Group
11.2021 - Current
- Monitored and addressed patient care needs through Focus on Care screenings and proactive outreach.
- Assisted patients with appointment scheduling and resolved service issues for colleagues and patients, ensuring high satisfaction rates.
- Supported the service manager in completing trend tasks and provided regular updates to management.
Medical Assistant
CSI
02.2016 - 02.2021
- Supported physicians and nurse practitioners in delivering patient care, including medical histories, vital signs, and clinical procedures.
- Performed phlebotomy, administered medications, and conducted diagnostic testing (EKG, immunoassays, chemistry, hematology, urinalysis).
- Managed administrative tasks such as appointment scheduling, record maintenance, and prescription coordination.
- Recognized for composure in emergencies and providing a supportive, reassuring environment for patients.
Medical Assistant
WellMed
03.2015 - 02.2021
- Processed member intake, admissions/discharges, and service requests in collaboration with hospitals and clinical teams.
- Handled referrals, authorizations, triage, and notifications, ensuring timely and accurate care coordination.
Medical Assistant Secretary & Surgical Coordinator
Gessler Clinic
01.2016 - 03.2016
- Assisted urology providers with patient intake, clinical procedures, and surgical coordination.
- Performed diagnostics (uroflowmetry, cystoscope assistance, urinalysis) and managed secretarial duties efficiently.
Medical Assistant
Wellington Medical Care Associates
12.2007 - 12.2015
- Delivered comprehensive clinical and administrative support in a high-volume practice.
- Executed venipuncture, medication administration, and diagnostic testing with attention to safety and accuracy.
- Trained new staff and maintained high standards in patient processing and emergency response.
Product Consultant
IPC
01.2013 - 01.2015
- Recruited and educated clients for a personalized health product e-commerce platform through direct sales initiatives.
Business Owner
03.2012 - 05.2012
- Founded and operated a direct sales business in health, beauty, and home care; recruited and trained team members.
Medical Administrative Experience
01.2006 - 01.2007
- Managed appointment scheduling, medical records, surgery/radiology coordination, and billing using CPT/ICD coding.
Education
Diploma -
Lincoln College of Technology
Palm Beach, FLAssociate of Applied Science - Human Services
Rasmussen University
High School Diploma - undefined
Royal Palm Beach
05.2006
Skills
- Phlebotomy Service Orientated
- Judgement X-Rays
- Excellent Communicator
- Responsive CPR Certification
- Quality Assurance
- Status Updates
- Examination Scheduling
- Answering Phones
- Appointment Booking
- Calm and Professional Under Pressure
- Problem Solving Skills Vital Signs
- Energetic Immigration Physicals
- Telephone etiquette
- Problem-solving abilities
- Pharmacology Professional
- Decision Making Medical Billing & Coding
- Positive Influencing Skills EKG
- Resolving Complex Issues
- Order Management
- KPI Monitoring
- Patient Engagement
- Customer Support
- Goals and Performance
- Leadership Skills Injections
- Organizational Skills Laboratory Procedures
- Tactful & Articulate
- Customer service / Community Care, eCW, EPIC, Cerner
- Budget development
- Nutrition expertise
- Marketing expertise
- Website management
- Program implementation
- Vendor management
- Medical records management
- Healthcare team collaboration
- Wellness program development
- Vendor coordination
- Health screening coordination
- HIPAA protocols
- Budget administration
- Program leadership
- Budget oversight
- Fitness assessment
- Workshop facilitation
- Member support
- Health promotion
- Wellness coaching
Accomplishments
- Consistently met or exceeded outbound call and appointment scheduling goals with high accuracy and efficiency.
- Earned a 3.70 GPA, achieving Dean's List and Honor Roll recognition.
Certification
- Certified Phlebotomy Technician (CPT), 2007 – Present
- First Aid & CPR, 2007 – Present
- Basic X-ray Certified Medical Assistant (CMA), 2014 – Present
LANGUAGES
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Passionate about balancing physical health with mental and emotional wellness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Healthcare Professional Resume
Comprehensive Experience in Patient Care, Case Management, and Clinical Support
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Epic
Ecw
Cerner
Community Care
Timeline
Wellness Coordinator / Case Manager
Optum United Health Group
03.2025 - Current
Clinical Reviewer / Medical Assistant
Watson Clinic, LLC
09.2023 - Current
Senior Customer Service Representative
WellMed Medical Management – United Health Group
11.2021 - Current
Medical Assistant
CSI
02.2016 - 02.2021
Medical Assistant Secretary & Surgical Coordinator
Gessler Clinic
01.2016 - 03.2016
Medical Assistant
WellMed
03.2015 - 02.2021
Product Consultant
IPC
01.2013 - 01.2015
Business Owner
03.2012 - 05.2012
Medical Assistant
Wellington Medical Care Associates
12.2007 - 12.2015
Medical Administrative Experience
01.2006 - 01.2007
High School Diploma - undefined
Royal Palm Beach
Diploma -
Lincoln College of Technology
Associate of Applied Science - Human Services
Rasmussen University