Chantal Roberts
Mobile,AL
Summary
Accomplished Property Claims Adjuster with a proven track record at Alacrity Solutions, enhancing customer satisfaction and department performance through expert claims processing and investigation. Leveraged technical knowledge and excellent people skills to achieve significant improvements in claim resolution efficiency. Demonstrates critical thinking and tech-savviness, ensuring compliance and high productivity levels.
Overview
14
14
years of professional experience
Work History
Property Claims Adjuster
Alacrity Solutions
2021.09 - 2024.05
- Exercised proper judgment and decision making to analyze over 50 claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Property Claims Adjuster
Mid America Catastrophe Services LLC
2020.07 - 2021.09
- Exercised proper judgment and decision making to analyze over 50 claims per week.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Increased accuracy in damage assessments by utilizing advanced technology tools during inspections.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Catastrophe Claims Adjuster
One Call Claims, LLC
2019.06 - 2020.07
- Assisted in training new adjusters, sharing industry knowledge and best practices to enhance team performance.
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Improved claim processing efficiency by conducting thorough investigations and accurate damage assessments.
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate or Symbility.
- Prepared summaries of damage, payments, and policy coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Maintained contact with claimants and attorneys to determine treatment status.
Catastrophe Claims Adjuster
Pilot Catastrophe Services LLC
2010.07 - 2019.04
- Assisted in training new adjusters, sharing industry knowledge and best practices to enhance team performance.
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Improved claim processing efficiency by conducting thorough investigations and accurate damage assessments.
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
- Prepared summaries of damage, payments, and policy coverage.
- Documented all investigation activity and presented reports to management.
- Trained other claims staff members on proper handling and evaluation of injury claims.
Education
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL05.2017
Skills
- Claims Processing
- Claims Investigation
- Excellent people skills
- Insurance policy knowledge
- Policy Interpretation
- Excellent time management skills
- Tech-Savvy
- Technical knowledge
- Critical Thinking
- Microsoft Office Suite
- Policy investigations
- Payment Processing
- Claims adjustment
- Customer service and support
- Coverage Determination
Additional Information
Licenses
AK, AL, AZ, CT, DE, FL, ID, LA, MI, MN, MS, MT, NC, NV, NY, SC, & TX
Timeline
Property Claims Adjuster
Alacrity Solutions
2021.09 - 2024.05
Property Claims Adjuster
Mid America Catastrophe Services LLC
2020.07 - 2021.09
Catastrophe Claims Adjuster
One Call Claims, LLC
2019.06 - 2020.07
Catastrophe Claims Adjuster
Pilot Catastrophe Services LLC
2010.07 - 2019.04
Bachelor of Science - Business Administration
Faulkner University
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