Chantal Rodriguez
South Gate,CA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Control Specialist
Los Angeles Metropolitan Transportation Authority
2023.04 - Current
- Developed strong client relationships through consistent communication and attentive service. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.Responded to over 100 calls per day to execute service.
Security Officer
Cedars Sinai Medical Center
2021.04 - 2023.04
- Assist nursing staff with mental health and substance abuse patients.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
Security Shift Supervisor
Allied Universal
2020.01 - 2021.04
- Work closely with law enforcement to deter crime and keep the shopping center a safe place
- Managed the dispatch center which consisted of high call volume levels of 50-80 calls per day while providing excellent customer service in both English and Spanish
- Received a promotion as a shift supervisor in which I gained critical thinking skills by resolving issues
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Developed customized training programs for new hires, ensuring they were well-equipped to handle various security challenges.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions accordingly.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
Caregiver
Right At Home
2019.06 - 2020.01
- Provide quality in-home care for seniors and disabled adults who needed assistance
- Roles provided were health care, companionship care, and homemaking care
- Learned to be understanding and patient because of the hard life problems that they are going through
- Built a rapport with families and communicated effectively.
Education
Master of Social Work -
Grand Canyon University
Phoenix, AZ12.2025
Bachelor of Science in Criminal Justice -
California State University Long Beach
Long Beach, CA11.2021
Skills
- Manage 2-10 employees a day.
- Collaboration with team members regarding, policies, communication, and problem-solving.
- Ability to effectively communicate with anyone using clear communication skills.
- Flexible to adapt to changing priorities and maintain a positive attitude with a strong work ethic.
- Customer Relations
- Documentation Management
- Management collaboration
- Prioritizing calls
- Dispatch Coordination
- Bilingual Spanish
Certification
- P.O.S.T. Certified Public Safety Dispatcher Course, State of California - 2023
Timeline
Security Control Specialist
Los Angeles Metropolitan Transportation Authority
2023.04 - Current
Security Officer
Cedars Sinai Medical Center
2021.04 - 2023.04
Security Shift Supervisor
Allied Universal
2020.01 - 2021.04
Caregiver
Right At Home
2019.06 - 2020.01
Master of Social Work -
Grand Canyon University
Bachelor of Science in Criminal Justice -
California State University Long Beach
- P.O.S.T. Certified Public Safety Dispatcher Course, State of California - 2023
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