Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chantal Rodriguez

Orlando,FL

Summary

Friendly and personable, with natural flair for providing exceptional customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction and product knowledge. Excelled in effective sales strategies and telecommunications support, significantly contributing to sales growth and customer loyalty. Skilled in active listening and proficient in POS systems, adept at managing high-stakes situations and driving business success.

Overview

3
3
years of professional experience

Work History

Beauty Advisor - Remote

Sephora.com
04.2024 - 12.2024
  • Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
  • Contributed to sales growth with effective upselling techniques and recommending complementary products.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance product knowledge and customer service skills.

Cashier Supervisor

K1Speed Indoor Kart Racing
10.2023 - 04.2024
  • Built positive relationships with customers to increase repeat business.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized front-end by streamlining daily operations.

Technical Support Advisor

Conduent
06.2022 - 10.2023
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Served as primary point of contact for triaging technical issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.

Education

High School Diploma -

OCVS
Orlando, FL
05-2021

Skills

  • Client Support
  • Effective Sales Strategies
  • In-Depth Product Knowledge
  • Accurate Data Entry
  • Active Listening
  • Telecommunications Support Expertise
  • Proficient in POS Systems
  • Deadline-Oriented Time Management

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Beauty Advisor - Remote

Sephora.com
04.2024 - 12.2024

Cashier Supervisor

K1Speed Indoor Kart Racing
10.2023 - 04.2024

Technical Support Advisor

Conduent
06.2022 - 10.2023

High School Diploma -

OCVS

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Chantal Rodriguez