Chantal Sanchez
El Paso,TX
Summary
Dedicated Medical Assistant with extensive experience at Mt West Family Health Center, excelling in patient care coordination and electronic medical records management. Proficient in phlebotomy and vital signs monitoring, I foster strong patient relationships through exceptional customer service and effective communication, ensuring a compassionate and efficient healthcare experience.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
1
1
year of professional experience
Work History
Medical Assistant
Mt West Family Health Center
11.2025 - Current
- Assisted patients with onboarding processes and provided necessary information for their appointments.
- Maintained accurate electronic health records to ensure compliance with healthcare regulations.
- Performed routine laboratory tests and prepared specimens for analysis by the medical team.
- Coordinated patient referrals to specialists and scheduled follow-up appointments as needed.
- Monitored patient vital signs and reported any significant changes to nursing staff promptly.
- Supported physicians during examinations by preparing instruments and ensuring a sterile environment.
- Facilitated smooth communication between patients and healthcare providers to enhance care delivery.
- Provided compassionate support to patients, addressing concerns and ensuring comfort during visits.
- Administered immunizations and performed basic procedures, adhering to safety and infection control standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Receptionist
Mt West Family Health Center
02.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for patients and visitors.
- Coordinated appointment scheduling, optimizing daily calendar for healthcare providers and minimizing wait times.
- Facilitated communication between departments, ensuring accurate information flow regarding patient needs and services.
- Performed data entry and filing of patient records, maintaining confidentiality and compliance with regulations.
- Assisted in office supply management, tracking inventory and ordering supplies to support daily operations.
- Resolved scheduling conflicts by negotiating appointment times with patients and providers, improving overall satisfaction.
- Maintained organized reception area, creating a welcoming environment for patients and guests.
- Utilized electronic health record systems to update patient information accurately and efficiently.
- Monitored waiting area, ensuring a comfortable experience for patients while addressing any immediate concerns.
- Collaborated with medical staff to ensure proper patient flow and timely service delivery.
- Provided administrative support by preparing documents and correspondence for the healthcare team.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Associate of Applied Science - Medical Assistant
Southwest University
El Paso, TX10-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Phlebotomy
- Electronic medical records
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Professionalism and ethics
- Maintaining confidentiality
- Patient care coordination
- Sterilization techniques
- Equipment sterilization
- Fluent in English and Spanish
- Prioritizing stat orders
- Monitoring patient progress
- Conflict resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Assistant
Mt West Family Health Center
11.2025 - Current
Receptionist
Mt West Family Health Center
02.2025 - Current
Associate of Applied Science - Medical Assistant
Southwest University