Summary
Overview
Work History
Education
Skills
Timeline
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Chantal Scott

Isle,MN

Summary

I am an ambitious and dedicated individual who always strives to deliver the best results. With my exceptional communication skills, I can handle any job position with ease. I excel in high-pressure environments, and my excellent time management skills enable me to meet deadlines efficiently. I am a team player, but I am also capable of working independently. I am always eager to learn and improve myself, making me a valuable asset to any workplace. My outstanding customer service skills are one of my greatest strengths, and I am confident that I can bring a lot to the table. Overall, I believe that my many great qualities make me an excellent candidate for any position.

Overview

8
8
years of professional experience

Work History

Bartender

Villa bar and grill
Albertville, MN
05.2020 - 02.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Poured wine, beer and cocktails for patrons.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Balanced daily registers and generated sales reports for management.
  • Completed regular bar inventories and daily requisition sheets.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Cleansed glasses with sanitizing solution after each use.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Attended regular training sessions to stay updated on new products or trends.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Stocked ice bins and coolers as needed throughout shift.
  • Greeted customers and provided excellent customer service.
  • Assisted in setting up the bar for service shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Prepared and served a variety of cocktails and beverages.
  • Maintained clean, organized bar area for optimal service.
  • Managed inventory and ordering of alcohol and supplies.
  • Ensured compliance with local alcohol regulations.
  • Balanced cash drawer at the end of each shift.
  • Built rapport with customers to encourage repeat business.
  • Operated point-of-sale system accurately and efficiently.
  • Demonstrated knowledge of popular drink recipes and trends.
  • Collaborated with team to provide seamless service flow.
  • Handled customer complaints professionally and effectively.
  • Trained new bartenders on standard operating procedures.
  • Implemented creative drink promotions to boost sales.
  • Monitored patron intoxication levels to prevent over-service.
  • Assisted in planning and executing special events at the bar.
  • Utilized upselling techniques to increase revenue per transaction.
  • Performed opening and closing duties as required.
  • Coordinated with kitchen staff for efficient food service.
  • Managed bar area during high-volume periods, ensuring guest satisfaction.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Greeted frequent visitors by name and explained new promotions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Neatly sliced and pitted fruit for garnishing drinks.

Server

Cowboy Jacks
Otsego, MN
02.2018 - 04.2020
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stayed informed about daily specials, new menu items, promotions.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service, ensuring guest satisfaction and repeat business.
  • Accurately took orders and communicated dietary restrictions to kitchen staff.
  • Maintained clean and organized dining area for optimal guest experience.
  • Effectively managed multiple tables simultaneously during peak hours.
  • Demonstrated thorough knowledge of menu items, ingredients, and allergens.
  • Collaborated with team members to ensure efficient service delivery.
  • Handled cash transactions and operated POS system accurately.
  • Resolved guest complaints professionally and promptly to maintain satisfaction.
  • Assisted in training new waitstaff to uphold restaurant standards.
  • Conducted inventory checks and restocked supplies as needed.
  • Executed daily opening/closing procedures, maintaining a safe environment.
  • Promoted special offers or events to increase sales revenue.
  • Established rapport with guests, fostering loyalty and return visits.
  • Coordinated timely food delivery with kitchen and bar staff.
  • Utilized upselling techniques to maximize sales opportunities per table.
  • Ensured adherence to health codes for cleanliness and sanitation practices.
  • Operated efficiently under high pressure situations while maintaining composure.
  • Maintained personal hygiene and proper uniform appearance.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.

Case Manager

Premier Disability Services LLC
Minne, MN
05.2015 - 12.2017
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Assisted individuals with eligibility for available benefits.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Transitioned clients to different providers based on progress or needs.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Provided referrals to appropriate health care providers or other community resources.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Monitored client progress through regular follow-up contacts.
  • Participated in professional development activities related to case management best practices.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Maintained compliance with federal, state, and local regulations.
  • Monitored progress toward program goals using performance metrics.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Education

Associate of Applied Science - Medical Assisting

Minnesota School of Business
Minneapolis, MN

Skills

  • Suggestive Selling
  • Payment Processing
  • Health codes compliance
  • Menu Memorization
  • Food Service
  • Menu knowledge
  • Ordering Procedures
  • Cash Register Operation
  • Able to stand 14 hours
  • Identification verification
  • Team training and development
  • Inventory
  • Organizational ability
  • Maintaining a clean bar
  • Staff Management
  • Handling Difficult Customers
  • Engaging personality
  • Courteous
  • Outstanding customer service
  • Responsible Alcohol Service
  • Cash and credit transactions
  • Point of sale systems
  • Health History Documentation
  • Records Management
  • Case Management
  • Client Advocacy
  • Referral Coordination
  • Medical Records Management
  • Emotional awareness
  • Documentation And Reporting
  • Decision-Making
  • Indirect Patient Care
  • Patient Needs Assessment
  • Conflict Resolution
  • Documentation proficiency
  • Problem-Solving
  • Case Documentation
  • Case Management Tracking
  • MS Office
  • Positive Attitude
  • Creative Mixology
  • Performance Improvement

Timeline

Bartender

Villa bar and grill
05.2020 - 02.2023

Server

Cowboy Jacks
02.2018 - 04.2020

Case Manager

Premier Disability Services LLC
05.2015 - 12.2017

Associate of Applied Science - Medical Assisting

Minnesota School of Business

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Chantal Scott