Chantal Simons
Charlotte,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Novant Health, Inc
10.2021 - Current
- Schedule surgeries for multiple surgeons and booked operating rooms.
- Support providers in outpatient medical office through coordinating administrative operations.
- Enhance office productivity by handling high volume of callers per day.
- Coordinate customer service, patient scheduling and billing.
- Conduct insurance verification and pre-authorizations and managed patient charts.
- Keep organized documentation of prescription refill information for office of 16 physicians.
- Manage master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Support office staff and operational requirements with administrative tasks
- Facilitate timely delivery of special projects to meet organizational and departmental objectives.
- Answer multi-line phone system, routing calls, delivering messages to staff.
- Schedule office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Offer technical support and troubleshoot issues to enhance office productivity.
- Conduct onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Monitor office calendars to plan meetings, activities and travel to maximize productivity.
- Verify insurance coverage to prepare for upcoming patient appointments.
- Register and verify patient records before triage with most up-to-date information.
- Assist development and implementation of new administrative procedures.
- Complete forms, reports, logs and records to quickly handle all documentation for human resources.
- Manage phone and email correspondence and handle incoming and outgoing mail and faxes.
- Assist coworkers and staff members with special tasks on daily basis.
- Orient and trained new staff on proper procedures and policies.
Medical Office Assistant
Addison Group
10.2020 - 10.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Entered procedure codes and diagnosis codes into medical billing software.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Developed and updated databases to handle patient data.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations for weekly meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Worked from home to assist office remotely.
Medical Assistant Emergency Room
Lexington Medical Center Emergency Room
10.2017 - 10.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Tested and recorded blood glucose levels.
- Obtained all prescribed laboratory testing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained pre- and post-treatment vital signs and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Ordered and prepared reagents and supplies.
Department Supervisor
Michaels Arts And Crafts
10.2005 - 12.2018
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Trained new employees on overall company and department-specific policies and procedures.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Trained team members in successful strategies to meet operational and sales targets.
- Handled cash register, returns and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Built and designed large displays weekly to promote specific products.
Lead Medical Assistant/Managed Care Coordinator
Atrium Health Pediatric Neurology
10.2014 - 10.2017
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Assistant Manager
CITGO
08.2009 - 08.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Created employee schedules to align coverage with forecasted demands
- Reduced financial discrepancies to minimize threats to health and productivity of business
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Reviewed sales and gross profit report to assess company efficiency
- Monitored security to protect employees, customers and property
- Recognized staff for contributions to company success to foster engagement and increase productivity
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
- Developed strategy to increase sales and drive profits
- Mentored team members to enhance professional development and accountability in workplace.
Education
Certification - Software Engineering: Software Engineering
IBM
Online12.2023
Medical Assistant -
Virginia College
Columbia, SC12.2021
High School Diploma -
Richland Northeast High School
Columbia, SC06.2008
Skills
- Written Communication
- Self-Motivated
- Excellent Communication
- Planning and Coordination
- Problem-Solving
- Organization and Time Management
- Attention to Detail
- Scheduling expert
- Software Applications
- Office Coordination
- Calendar Management
- Google Docs
Certification
2022-12 SharePoint
2022-12 Microsoft Excel
2023-01 Tableau
2023-01 Google Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Medical Assistant
Novant Health, Inc
10.2021 - Current
Medical Office Assistant
Addison Group
10.2020 - 10.2021
Medical Assistant Emergency Room
Lexington Medical Center Emergency Room
10.2017 - 10.2020
Lead Medical Assistant/Managed Care Coordinator
Atrium Health Pediatric Neurology
10.2014 - 10.2017
Assistant Manager
CITGO
08.2009 - 08.2012
Department Supervisor
Michaels Arts And Crafts
10.2005 - 12.2018
Certification - Software Engineering: Software Engineering
IBM
Medical Assistant -
Virginia College
High School Diploma -
Richland Northeast High School