Chantal Velasco
Haines City,FL
Summary
Dynamic and results-driven professional with a proven track record at McDonald's as a Swing Manager. Adept at fostering teamwork and delivering exceptional customer service, I excel in problem-solving and decision-making. Recognized for achieving departmental goals through strategic planning and effective employee motivation, ensuring high satisfaction ratings and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mcdonald's
Swing Manager
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Collaborated with senior leadership to align departmental strategies with overall business objectives.
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw balancing of cash register, reconcile transactions and deposited establishment's earnings to bank
- Supervised and supported team members to maintain productivity and customer satisfaction.
- Tracked and recorded food waste and raw product usage in company system to ensure accurate inventory and cost control
- Verified deliveries by counting incoming inventory against order to ensure accuracy and prevent shortages
Shake Shoppe
Emplyer
08.2020 - 03.2021
- Maintained high satisfaction ratings by completing orders quickly.
- Collaborated with kitchen staff to streamline communication and expedite food delivery.
- Demonstrated speed and accuracy in order item selection.
- Provided exceptional customer service, ensuring positive experiences for guests.
- Trained new staff on proper serving techniques and company policies for optimal performance.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
New Beginnings High School
Winter Haven, FL06.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Active listening
- Decision-making
- Leadership Skills
- Multitasking
- Problem resolution
Certification
ServeSafe Certification
Languages
Spanish
Native or Bilingual
Timeline
Mcdonald's
Swing Manager
10.2021 - Current
Shake Shoppe
Emplyer
08.2020 - 03.2021
High School Diploma -
New Beginnings High School
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