Chantal Velasquez
Summary
Organized Physical Therapy Technician with 1 years of experience in Physical Therapy care. Dedicated to individualized patient services and running smooth and clean office. Adept at helping therapists, set up decomposition machines, muscular laser and pulse electrical magnetic field machine setup, and manual passive therapy treatment.
Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Physical Therapist Technician
Advance Physical Medicine & Rehab Of Miami
Miami, FL
04.2022 - Current
- Administered routine exams and treatment for patients.
- Prepared patients to meet with physical therapists.
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Administered massages and traction to relieve pain and prevent deformity.
Call Center Agent
Sabre
Orlando, FL
09.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Victoria's Secret & PINK
Miami, Florida
06.2017 - 08.2017
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions about sizing, accessories and merchandise care.
Teacher Assistant & Office Assistant
Kiddie Corner Academy
Miami , Florida
06.2016 - 08.2016
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Planned, prepared and presented group assignments to encourage collaboration.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Developed correspondence letters, memos and emails.
- Edited documents to keep company materials free of grammar errors.
Education
Associate of Arts - Sports Medicine
Valencia College
Orlando, FLBachelor of Science - Sports Medicine
University of Central Florida
Orlando, FLSkills
- Interdisciplinary Care
- Passive Exercises
- Medical History Taking
- Quality Patient Care
- Oral and Written Communications
- Patient Care and Physical Therapy Assistance
- Medical Records Documentation
- Care Plan Completion
- Treatment Administration
- Manual Therapy Techniques
- Quality Assurance Optimization
- Agent Support
- Data Entry and Maintenance
- Customer Communication
- Computer and Microsoft Office Skills
- Documentation and reporting
- Quality assurance
Hobbies
I participate in strength training or resistance training. It is designed to improve strength and endurance. It can also incorporate a variety of training techniques such as bodyweight exercises, isometrics, and plyometrics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Physical Therapist Technician
Advance Physical Medicine & Rehab Of Miami
04.2022 - Current
Call Center Agent
Sabre
09.2017 - Current
Sales Associate
Victoria's Secret & PINK
06.2017 - 08.2017
Teacher Assistant & Office Assistant
Kiddie Corner Academy
06.2016 - 08.2016
Associate of Arts - Sports Medicine
Valencia College
Bachelor of Science - Sports Medicine
University of Central Florida
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