Chantal Vidal
Orlando,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Back Office Operator
NovoaGlobal Inc
Orlando, FL
02.2023 - Current
- Filter and process data
- run reports
- Communicate and give feedback to the Supervisor
- Print and mail letters.
- Customer Service(answering phones, providing guidance)
- Inventory
Collections Representative
Capital Management services
Buffalo, NY
08.2018 - 06.2021
- Analyzed customer financial statements to determine payment plans.
- Received payments and posted amounts to customer accounts.
- Completed skip traces on customers failing respond to collection efforts.
- Collaborated with other departments to resolve disputes in a timely manner.
- Handled irate customers smoothly to achieve performance targets.
Operations Specialist
JCPenney
Cheektowaga, NY
11.2015 - 08.2018
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
Education
High School Diploma -
Secundaria Amalia Marin
San Juan PR05-2014
Skills
- Quality Assurance
- Tool Operation
- Project Management
- Safety Compliance
Languages
English
Professional
Spanish
Full Professional
Timeline
Back Office Operator
NovoaGlobal Inc
02.2023 - Current
Collections Representative
Capital Management services
08.2018 - 06.2021
Operations Specialist
JCPenney
11.2015 - 08.2018
High School Diploma -
Secundaria Amalia Marin