Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chantal Vidal

Orlando,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Back Office Operator

NovoaGlobal Inc
Orlando, FL
02.2023 - Current
  • Filter and process data
  • run reports
  • Communicate and give feedback to the Supervisor
  • Print and mail letters.
  • Customer Service(answering phones, providing guidance)
  • Inventory

Collections Representative

Capital Management services
Buffalo, NY
08.2018 - 06.2021
  • Analyzed customer financial statements to determine payment plans.
  • Received payments and posted amounts to customer accounts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Collaborated with other departments to resolve disputes in a timely manner.
  • Handled irate customers smoothly to achieve performance targets.

Operations Specialist

JCPenney
Cheektowaga, NY
11.2015 - 08.2018
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated potential risks associated with proposed changes or modifications before implementation.
  • Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.

Education

High School Diploma -

Secundaria Amalia Marin
San Juan PR
05-2014

Skills

  • Quality Assurance
  • Tool Operation
  • Project Management
  • Safety Compliance

Languages

English
Professional
Spanish
Full Professional

Timeline

Back Office Operator

NovoaGlobal Inc
02.2023 - Current

Collections Representative

Capital Management services
08.2018 - 06.2021

Operations Specialist

JCPenney
11.2015 - 08.2018

High School Diploma -

Secundaria Amalia Marin

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Chantal Vidal