Chantal Weakley
Nashville
Summary
Administrative Supervisor with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations,
Overview
22
22
years of professional experience
Work History
Administrative Supervisor
Vanderbilt
05.2024 - Current
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
PATIENT CARE PROGRAM COORDINATOR
Vanderbilt Health
10.2018 - Current
- Collaborated with internal teams across departments to ensure effective operations of the program
- Identified and implemented program improvements to enhance performance
- Scheduled and organized program-related meetings and events
- Maintained compliance with all regulations relevant to the program activities
- Provided technical assistance to staff members on various aspects of the program's operations
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided
PATIENT COORDINATOR
Urology Associates
09.2014 - 09.2018
- Reviewed all relevant documentation prior to the appointment to ensure accuracy of patient data
- Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail
- Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork
- Processed payments and maintained financial accounts for each patient accurately and efficiently
- Coordinated care plans among multiple providers ensuring continuity of care throughout treatment process
- Performed administrative duties such as filing documents or entering data into electronic health records systems
- Resolved patient billing and insurance issues
WAITRESS
Catfish Kitchen
09.2003 - 05.2018
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Continuously monitored tables for any additional requests or assistance needed by guests
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Trained new employees on restaurant policies
FRONT DESK RECEPTIONIST
Tennessee Oral & Maxillofacial Surgery
07.2011 - 06.2014
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Handled multi-line phone system and promptly transferred calls
- Assisted with completion of forms or sign-in procedures
- Answered questions about company location and hours of operation
- Communicated with maintenance personnel to report facility issues
- Created invoices for customers based on their orders placed with the company
Education
Associate of Applied Science - Business Administration
Columbia State Community College
Columbia, TN05-2012
Skills
- Workflow planning
- Scheduling and calendar management
- Office management
- Training and coaching
- Task delegation
- Staff development and training
Timeline
Administrative Supervisor
Vanderbilt
05.2024 - Current
PATIENT CARE PROGRAM COORDINATOR
Vanderbilt Health
10.2018 - Current
PATIENT COORDINATOR
Urology Associates
09.2014 - 09.2018
FRONT DESK RECEPTIONIST
Tennessee Oral & Maxillofacial Surgery
07.2011 - 06.2014
WAITRESS
Catfish Kitchen
09.2003 - 05.2018
Associate of Applied Science - Business Administration
Columbia State Community College
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