Chantal Whitney
Greenville,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
TEACHER ASSISTANT
Pitt County Schools
08.2023 - Current
- Assisted lead teacher in classroom management and lesson planning
- Implemented educational activities and hands-on projects for student engagement
- Provided one-on-one assistance to students with learning difficulties
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
CORRECTIONAL OFFICER
Department of Corrections
04.2021 - 07.2023
- Managed inmate populations effectively while ensuring safety and security in correctional facilities
- Conducted regular inspections of facilities to maintain order and identify potential security risks
- Utilized conflict resolution skills to de-escalate volatile situations and maintain a peaceful environment
- Monitored inmate behavior and maintained security within the detention facility
- Conducted regular inspections of cells and common areas to ensure safety and compliance
Customer Service Representative
Concentrix
03.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
LEASING CONSULTANT
New York City Housing
07.2014 - 02.2018
- Conducted property tours and showcased amenities to prospective tenants
- Utilized leasing software to process applications and facilitate approvals
- Assisted with marketing strategies to promote available units and improve occupancy rates
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
HIGH SCHOOL DIPLOMA -
Kurt Hahn Expeditionary Learning School
Brooklyn, New YorkSkills
- Verbal and Written Communication
- Customer Retention Strategies
- Communication
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
Timeline
TEACHER ASSISTANT
Pitt County Schools
08.2023 - Current
CORRECTIONAL OFFICER
Department of Corrections
04.2021 - 07.2023
Customer Service Representative
Concentrix
03.2018 - 04.2021
LEASING CONSULTANT
New York City Housing
07.2014 - 02.2018
HIGH SCHOOL DIPLOMA -
Kurt Hahn Expeditionary Learning School
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