Chantal Zeigler

In this role, I was responsible for assisting customers with updating or reviewing their policies, answering any questions related to their coverage, and helping them navigate or access their accounts. I also facilitated escalations to higher-level support when needed. This was a temporary position that offered extensive training and valuable customer service experience.

This was a part-time role that I truly enjoyed, as it allowed me to connect with customers and effectively address their needs. I assisted with customer concerns and, in addition, took on a leadership role, helping over 70% of the team fulfill their responsibilities and achieve their goals.

Working at this call center agency taught me invaluable skills that helped me grow both personally and professionally. I became a key figure in the role, with my input having a meaningful impact on those I interacted with. This position taught me the importance of patience and effective communication, while also introducing me to a higher standard of excellence in customer service.