Chantale Ghazi

• Maintain human resources information system and kept sensitive employee files up to date and accurate.
• Explain employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Lead full-cycle recruitment for shipboard and shoreside roles, including job postings, candidate screening, interviews, and drafting offer letters.
• Maintain employee files and HRIS records; ensure compliance with I-9, background checks, and legal documentation.
• Assist with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Conduct new employee onboarding & HR orientation.
• Screen applicant resumes and coordinate both phone and in-person interviews.
• Represent Azamara at hospitality and maritime job fairs to attract qualified talent.
• Liaise with legal team for litigation support, invoice processing, and case updates.

• Restock and organize merchandise throughout store.

• Help customers complete purchases, locate items, and join reward program.

• Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Work closely with shift manager to solve problems and handle customer concerns.

• Stock, tag and display merchandise as required.

• Reconcile cash drawer at start and end of each shift, accounting for errors, & resolving discrepancies.

• File new hire documents on Navision & One View database, handle sensitive personnel information.
• Scheduled staff deployment and travel logistics in coordination with ship and HR leadership.
• Handle internal employee benefits & insurance billing discrepancies with Humana, Cigna, MetLife, Allstate & Nationwide
• Supported onboarding of international shipboard staff, including handling visas, passports, and medical documentation.
• Prepared new hire letters, employee contracts, and corporate policies.
• Assist reception area with mail, packages, visitor badges, multiline phone system
• Updated HR database with new employee information, changes in benefits, and other details.
• Addressed benefit and insurance issues with providers (Cigna, Humana, MetLife, etc.

• Supported recruitment using Greenhouse, scheduled interviews, and processed candidate onboarding.
• Verified I-9 documents and coordinated orientation paperwork across offices in NY, FL, PR, and Latin America.
• Managed front desk tasks including visitor check-in, supply orders, and communications.

• Post payments on transactions in Navision.
• Answer phones, emails with clients/vendors.
• Coordinate piano deliveries with Robert Williams's
• moving company & warehouse deliveries with corporate office in New York.
• Maintain Inventory of all Piano movement.
• Handled payments, data entry, and front office tasks, strengthening customer service and organizational skills.
• Developed & updated spreadsheets & databases to track, analyze, and report on performance & sales data.

• Handle phones, faxes, supplies as well as initiate new file processes.

• Run addresses for tax and property appraisal information, create Deeds and legal documentation at attorney's request.

• Confirmed appointments, communicated with clients, and updated client records.

• Managed multiple tasks and met time-sensitive deadlines.

• Called clients for insurance renewal applications.

• Faxed applications & revised limits against bound insurance policies.

• Provided clerical support to company employees by copying, faxing, and filing documents.

• Registered & scheduled new patients

• Scheduled surgeries

• Front desk, posted transactions, routed calls, sent and sorted faxes, called in prescriptions to patients' pharmacy

• Submitted claim info & medical records to insurance companies

• Used Medstar & IMS systems

• Uploaded physician progress notes, history, and physicals into electronic medical records