Chantale Gilbert
Blacklick,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Assistant Vice President/Branch Manager
Huntington National Bank
06.2023 - Current
- Managing portfolio of consumer and business customers.
- Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch.
- Leading a team of 5 bankers to provide excellent customer service and effectively resolve customer issues.
- Leveraging available tools and technology to identify and present sales and service opportunities.
- Maintaining knowledge and educates team on all products, services, technology and policies.
- Maintaining active involvement in the community and develops key business and community relationships.
- Developing key internal partnerships to drive business in market area.
- Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington's culture.
- Garnering resources required to support team.
- Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
Assistant Vice President/Branch Manager
First City Bank
11.2020 - 04.2023
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Represented bank at community events to establish strong ties and promote business.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability
Assistant Vice President/Operations Officer
First City Bank
09.2016 - 11.2020
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Coordinated with external auditors to resolve discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Handled administrative systems to assist senior leadership and over 14 staff members.
Accounting Assistant
First City Bank
07.2005 - 09.2016
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Reconciled company bank, General Ledger and line of credit accounts, investigating and resolving discrepancies to keep accounts audit ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
- Worked with Controller to reconciled Call Reports to send to Federal Reserve on quarterly basis.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Teller
First City Bank
08.2001 - 07.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Managed over 30 quality calls per day, which resulted in referrals to the branch manager and bankers.
- Processed customer transactions promptly, minimizing wait times.
- Trained new hires on customer service policies and procedures
Education
BBA - Business Administration And Management
DeVry University
Columbus, OH12.2016
Skills
- Branch Operations
- Customer Feedback
- Staff Evaluations
- Payroll Operations
- Build Customer Relationships
- Business Banking
- Consumer Lending
- Dependable and Responsible
Volunteer work
Eglise Evangelique Des Sanctifies, Columbus, Ohio
Sunday school teacher's assistant.
- Assisted in the relocation of the ministry to a larger facility.
- Assisted in organizing events.
- Assisted with fundraising activities.
- Create monthly and or quarterly reports and keep church leadership apprised of spending and budget variances.
- Review financial report to church members during church annual members meeting.
- Keeping church leaders up to date on any new trends or developments related to church finances
Languages
Haitian Creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If man hasn’t discovered something that he will die for, he isn’t fit to live.
Martin Luther King, Jr.
Timeline
Assistant Vice President/Branch Manager
Huntington National Bank
06.2023 - Current
Assistant Vice President/Branch Manager
First City Bank
11.2020 - 04.2023
Assistant Vice President/Operations Officer
First City Bank
09.2016 - 11.2020
Accounting Assistant
First City Bank
07.2005 - 09.2016
Teller
First City Bank
08.2001 - 07.2005
BBA - Business Administration And Management
DeVry University
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