Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Work Availability
Software
Languages
Work Preference
Timeline
BusinessAnalyst

Chantale Ledoux

Medical Assistant
Margate,FL

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant

Baptist Health Hospital
04.2024 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Improved clinical workflow with introduction of electronic health records system.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Medical Assistant

Florida kidney physicians
03.2022 - 02.2024
  • Performed administrative and clinical tasks to keep the daily work flow running smoothly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Improved clinical workflow with introduction of electronic health records system.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Medical Assistant Temp Covid

Conviva
07.2020 - 01.2021
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.

Medical Assistant

New Hope Medical Group
07.2018 - 03.2020
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.

Medical Assistant

Broward Health Clinic
09.2016 - 11.2018
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Medical Assistant

Sleep Disorders Center Temporary
09.2013 - 01.2016
  • Prepared sleep testing procedures and performed Polysomnographic protocols
  • Monitored and recorded activities of people undergoing sleep disorders
  • Evaluated and recorded heart rate and blood pressure
  • Provided comfort and explained test procedures to patients
  • Learned how to schedule sleep studies and office visits, and face to face studies
  • Handled a large volume of incoming and outgoing calls
  • Greet patients when they arrive at the office for the treatment
  • Keep the doctor on time for sleep studies, and office visits at all times
  • Scheduled patients for diagnostic sleep study result and sleep consultation.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Medical Assistant

Pain management strategies
02.2008 - 01.2012
  • Prepared and placed patients on 'Six V' Spine Chair and decompression table.
  • Authorized drug refills and provide prescription information to pharmacies.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Informed the patient about the procedure that is going to be done.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Medical Assistant Externship

Holy Cross Medical Center Group
05.2006 - 12.2007
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Nursing - Nursing

Broward College
Coconut Creek, FL
11.2029

Medical Assistant - Medical Assisting

Florida Career College
Lauderdale Lakes, FL
05.2002

Skills

  • EMR
  • Vital Signs
  • Patient Care
  • Medical Records
  • Scheduling
  • Phlebotomy
  • EKG
  • Front Desk
  • Injections
  • Certified Medical Assistant
  • CPR Certified
  • Computer: MS Outlook, Word and Excel
  • Deeply familiar with medical terminology
  • Patient files chart
  • Medications refills
  • Fluent
  • Medical office administration
  • Patient Management
  • Patient-focused care
  • Maintaining confidentiality
  • Equipment Sterilization
  • Patient Flow Management
  • Patient Scheduling
  • Electronic Medical Records
  • Wound care specialist
  • Procedure Assistance
  • Electronic Health Records
  • Direct Patient Care
  • Customer Relationship Management (CRM)
  • Customer Service

Certification

  • Clinical Medical
  • Certified Medical Assistant

Personal Information

Title: Medical Assistant

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Athena

Languages

English
Advanced (C1)
creole
Advanced (C1)

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave

Timeline

Medical Assistant

Baptist Health Hospital
04.2024 - Current

Medical Assistant

Florida kidney physicians
03.2022 - 02.2024

Medical Assistant Temp Covid

Conviva
07.2020 - 01.2021

Medical Assistant

New Hope Medical Group
07.2018 - 03.2020

Medical Assistant

Broward Health Clinic
09.2016 - 11.2018

Medical Assistant

Sleep Disorders Center Temporary
09.2013 - 01.2016

Medical Assistant

Pain management strategies
02.2008 - 01.2012

Medical Assistant Externship

Holy Cross Medical Center Group
05.2006 - 12.2007

Nursing - Nursing

Broward College

Medical Assistant - Medical Assisting

Florida Career College

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Chantale LedouxMedical Assistant