Summary
Overview
Work History
Education
Skills
Timeline
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Chantale McCullough

Greenville,SC

Summary

Dynamic professional with over 23 years of experience in quality control and customer service, notably with Century Plastics. Excelled in analyzing production quality, enhancing customer satisfaction, and resolving complex issues through active listening and social perceptiveness. Demonstrated proficiency in clerical tasks and quality control analysis, leading to significant performance efficiencies.

Overview

30
30
years of professional experience

Work History

RSC REP III

Spectrum
08.2017 - Current
  • Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
  • Successfully managed multiple projects simultaneously while maintaining high standards of performance
  • Developed relationships with customers by providing prompt responses to requests and inquiries
  • Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues
  • Responded to customer inquiries via telephone, email, and in person
  • Utilized knowledge of products and services to resolve customer issues efficiently and effectively.

QUALITY INSPECTOR/CUSTOMER SERVICE

Century Plastics
07.2000 - 07.2017
  • Analyze quality control test results and provide feedback and interpretation to production management or staff
  • Collect and analyze production samples to evaluate quality
  • Stop production if serious product defects are present
  • Monitor performance of quality control systems to ensure effectiveness and efficiency
  • Communicate quality control information to all relevant organizational departments, outside vendors, or contractors
  • Identify quality problems or areas for improvement and recommend solutions
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation.

CASHIER/FASHION CSR

Kmart
04.1994 - 04.1998
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies.

Education

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -

Woodmont High School

COMPLETED COURSEWORK TOWARDS SOCIAL WORK -

Benedict College

Skills

  • Customer and Personal Service
  • Active Listening
  • Quality Control Analysis
  • Monitoring
  • Clerical
  • Complex Problem Solving
  • Social Perceptiveness

Timeline

RSC REP III

Spectrum
08.2017 - Current

QUALITY INSPECTOR/CUSTOMER SERVICE

Century Plastics
07.2000 - 07.2017

CASHIER/FASHION CSR

Kmart
04.1994 - 04.1998

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -

Woodmont High School

COMPLETED COURSEWORK TOWARDS SOCIAL WORK -

Benedict College

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Chantale McCullough