Chantale Parker
Houston,TX
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
19
19
years of professional experience
Work History
Insurance Verification Specialist
Babalola Medical Care
03.2020 - Current
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Account Manager
Zters
02.2017 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Tax Preparer
Jackson Hewitt
01.2005 - 05.2020
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Skills
- Data Entry and Review
- Coverage and Authorizations
- Attention to Detail
- Eligibility Determination
- Prior Authorization Processing
- Proficient in Epic
Timeline
Insurance Verification Specialist
Babalola Medical Care
03.2020 - Current
Account Manager
Zters
02.2017 - 01.2019
Tax Preparer
Jackson Hewitt
01.2005 - 05.2020
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