Chantall Stukes
Sumter,SC
Summary
Dedicated professional with a strong work ethic and proven skills in customer relations, problem resolution, and effective communication. Committed to fostering positive relationships and ensuring high customer satisfaction.
Overview
9
9
years of professional experience
Work History
In-Home Nanny
Private Care
Sumter, South Carolina
08.2018 - 08.2025
- Supervised daily activities and routines for children in a safe environment.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Coordinated educational and recreational activities to promote child development.
- Communicated regularly with parents about children's progress and behavior.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Transported children to school, appointments, extracurricular activities, and outings.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Read books aloud to promote language development skills and imagination growth.
Customer Service Representative
Sykes
Sumter, South Carolina
11.2016 - 05.2025
- Maintained accurate customer records using company software systems.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled high-volume calls while ensuring quality standards were met.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Lakewood High School
Sumter, SC06-2011
Early Childhood Education -
University of South Carolina Upstate
Spartanburg, SCSkills
- Customer relations
- Problem resolution
- Record management
- Staff training
- Conflict resolution
- Strong work ethic
- Effective communication techniques
Accomplishments
Top Performer of the Month for 6+ months in a row
Timeline
In-Home Nanny
Private Care
08.2018 - 08.2025
Customer Service Representative
Sykes
11.2016 - 05.2025
Lakewood High School
Early Childhood Education -
University of South Carolina Upstate