Chantal Oneill

Technical & Operations Support - Results-Driven Leadership - Predictive Analytics Strategic Planning & Analysis | System Administration | Network Configuration & Troubleshooting | Risk Management Results-driven professional with a proven track record of driving organizational success via strategic leadership and operational excellence and ensuring excellence in technical support functions across diverse industries. Skilled in aligning technical capabilities with operational objectives to optimize overall efficiency and enhance customer satisfaction and leading cross-functional teams through complex challenges. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.

• Customer Service Foundations, LinkedIn, Remote
• Health Unit Coordinator Certificate of Completion, Health/Health Care Administration/Management, We Care Online, 2018
• Certificate, Medical Billing & Coding, Remington College

• Stellar record of sustaining robust and contemporary grasp of evolving health insurance regulations, delivering accurate information, keeping clients abreast of changes, and engaging in continuous education programs and industry seminars to ensure up-to-date knowledge and enhance the quality of service provided. Excellence in securing high customer satisfaction ratings by meeting service level agreements and reducing resolution time through proactive problem-solving, empathetic listening, and personalized assistance.
• Commendable excellence in exemplifying dedication to privacy by strictly adhering to confidentiality standards, handling sensitive health insurance information with utmost discretion, and implementing robust security measures to safeguard client data, reinforcing the organization's commitment to maintain confidentiality and protect client privacy.
• Credible history of elevating team performance through impact training sessions, offering valuable feedback for product enhancements by conducting interactive workshops, providing constructive criticism, and sharing best practices to empower team members with necessary skills/knowledge to foster culture of continuous learning and professional development within the team.