Summary
Overview
Work History
Education
Skills
Timeline
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Chantanece Tate

Detroit,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Content Moderator

Majorel, Inc
07.2022 - 02.2024
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
  • Reviewed approximately 300+ live videos to ensure content followed the social media guidelines.

Mortgage Specialist

Aston Carter
01.2022 - 06.2022
  • Answer questions about Mortgage Payments, Escrow Shortage, and Taxes
  • Transfer calls to the correct department when discussing Bankruptcy, and Insurance
  • Send Payoff Request and follow up
  • Handle all inquiries and give information to the homeowners
  • Advise homeowners of any notes or remarks on any open cases
  • Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
  • Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
  • Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
  • Handled 75-100 calls per day to ensure business needs were met for the day.

Cash Processor

Brink's Incorporated
08.2020 - 09.2021
  • Process, Verify, Reconcile inbound and outbound currency transactions
  • Complete data entry for all currency transactions
  • Count, Verify and report currency inventory daily
  • Lift, Pull 50lbs depending on position
  • Guard and maintain the safety and security of the cash vaults at all times during the shift
  • Prepare outbound currency orders and replenishments
  • Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.
  • Improved cash processing efficiency by implementing streamlined procedures and organizational systems.
  • Ensured accurate counting of currency, leading to increased customer satisfaction and trust.
  • Maintained strict security protocols, resulting in reduced risk of theft or loss during cash processing operations.
  • Assisted with daily audits, ensuring all processed transactions were accurate and complete.

Permit Analyst

Hansons Windows & Siding
07.2019 - 09.2019
  • Apply for all permits within state, county or township guidelines
  • Answer incoming calls from customer regarding permit fees and when to make payments
  • Contact the Township, City, or County applied through for Permit Number or Cost to make sure company is reimbursed
  • Complete appropriate research to make sure the property that work is conducted on is not Historic.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Managed between 30-50 permit applications, emails and calls to city or township officials.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
11.2023

High School Diploma -

Ferndale High School
Ferndale
05.2008

Skills

  • Active Listening
  • Credit Card Payment Processing
  • Customer Service
  • Computer Proficiency
  • Multi-Line Telephone Operation
  • Critical Thinking
  • Conflict Resolution
  • Understanding of Content
  • Customer Inquiries
  • Social Media Knowledge
  • Cultural Awareness

Timeline

Content Moderator

Majorel, Inc
07.2022 - 02.2024

Mortgage Specialist

Aston Carter
01.2022 - 06.2022

Cash Processor

Brink's Incorporated
08.2020 - 09.2021

Permit Analyst

Hansons Windows & Siding
07.2019 - 09.2019

Associate of Science - Business Administration

Colorado Technical University

High School Diploma -

Ferndale High School

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Chantanece Tate