Chantaneigha Bradley
Clarksville,TN
Summary
Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping and compliance requirements. Advanced organizational, problem-solving and relationship-building skills developed over 6 years . Motivated leader with the proven record of enhacement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefits Administrator
Conduent HR Services
09.2023 - Current
- Calculated deductions and disability payments.
- Supervised the benefits administration system to ensure their functionality.
- Document and maintain administrative procedures for assigned benefits processes.
- Coordinate daily benefits processing.
- Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, loans, hardships, and compliance testing.
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Located providers for employee medical, dental and life.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Caregiver
Arosa
06.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Lead Teacher/ Compliance Coordinator
Old Hickory KinderCare
08.2021 - 01.2023
- Creating safe, nurturing environment where children can play and learn
- Partner with parents who shared common desires to provide the best care and education for their children
- Support centers success by partnering with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
- Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners
- Implement Kindercare Learning Education curriculum in ways that is consistent with the unique needs of each child
- Evaluate children's performance to ensure they're on the right track
- Identify behavior problems and determine the right course of action
- Created and maintained compliant work environment
- Maintained composure in stressful situations, confrontations, interviews and records searches
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices
- Maintained up-to-date knowledge of applicable laws and regulations
- Assisted with development of compliance objectives and strategies
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Fraud Analyst
CBE Companies
04.2022 - 08.2022
- Inbound and outbound calling efforts consisted of using effective relationship building skills to partner with customers and help solve to prevent fraud
- Navigate with multiple systems during phone calls while functioning efficiently on an computer
- Protect clients brand reputation and create positive customer service experience
- Reduce fraud losses while focusing on customer experience and protection
- Analyze account processes and transactions to identify undetected frauds and correlated activities (for example an series of highly suspicious activity leads to ultimate fraud)
- Reviewed, identified, and deterred fraudulent activity
- Look for trends to proactively identify characteristics of “good” vs “fraudulent” orders
- Receive inbound and make outbound calls related to potentially fraudulent activities
- Analyze available information via multiple internal and external tools to achieve proper Fraud/Not Fraud decision
- Provide excellent customer service for internal and external customers
- Dispute resolution and customer escalation process to be followed consistently.
Covid Compliance Coordinator
Recovery Heath, Meharry Medical College
02.2021 - 07.2021
- Worked closely with Recovery Heath and Meharry to plan and implement practices throughout the production process
- Research and understand COVID protocols and guidelines set out by State, City, and relevant theater units
- Work with management to implement an audience registration and contact-tracing system
- Attend meetings that monitor all student's activity related to covid and ensure accountability to the COVID safety plan
- Keep careful documentation of Covid safety activity
- Coordinate with covid testing staff to facilitate proper covid testing and reporting
- Supervise staff for metro with responsibilities related to covid safety including cleaning and disinfecting of high touch areas and props
- Hold meetings with staff or principals about covid compliance changes.
Customer Service Representative
Navient, Tennessee Department of Health
10.2020 - 04.2021
- Provide prompt and accurate information in an courteous and professional manner to customers
- Determine a plan of action to facilitate resolution with the processing department and potentially with the client
- Utilized proper escalation procedures
- Perform processing functions necessary to facilitate resolution and make necessary updates to their application/ account
- Consistently utilize resources to ensure accurate information is conveyed to customers
- Contact monitor clients and document their confidential information
- Contact trace/ notify cases that had been notified by the health department and assist with environmental resources if necessary.
Safe Haven Family Shelter
10.2011 - 11.2018
- Connect families with needed and available resources
- Input accurate and complete data for all contacts with clients into agency and Safe force database
- Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees
- Work in a variety of settings with culturally- diverse families and communicate in ways that are culturally sensitive and appropriate
- Represent Safe Have in local and national conferences and meetings to gather and share knowledge practices around family homelessness
- Adhere to the agency's policy, procedures, and professional code of ethics
- Exceptional customer service when interacting with volunteers, families, staff, and the general public
- Accept donations of items needed Ability to quickly build rapport with families, staff, and volunteers.
Education
Bachelor of Science - Family And Consumer Sciences
Tennessee State University, College of Agriculture Human And Natural
Nashville, TN12.2022
Associate of Science - Secondary Education
Nashville State Community College
Nashville, TN05.2020
Skills
- Skills/ Excellent at negotiation, conflict resolution, verbal and written communication skills
- Ability to prioritize tasks, act with integrity, professionalism, and confidentiality Proficient with Microsoft Office Suite, Citrix, or related software
- Communication, planning and instruction, time management, leadership, and classroom management
- Customer service, fraud prevention, documentation, and account cleanups
- Human Resources Background
- Enrollment Procedures
- Payroll Support
- Plan Administration
Accomplishments
- Certifications:
- CPR and First Aid Certified
- Excellent knowledge of child development and up-to-date education methods
- Routine clerical functions such as reception, filing, and data entry
- Identify complex problems, review related information to develop and explore alternatives, andimplement possible solutions
- Working in a fast-paced environment
- Demonstrate effective techniques and the ability to be direct and concise, while alwaysmaintaining a professional manner.
Certification
CPR Certification
Languages
English
Full Professional
Timeline
Benefits Administrator
Conduent HR Services
09.2023 - Current
Caregiver
Arosa
06.2023 - Current
Fraud Analyst
CBE Companies
04.2022 - 08.2022
Lead Teacher/ Compliance Coordinator
Old Hickory KinderCare
08.2021 - 01.2023
Covid Compliance Coordinator
Recovery Heath, Meharry Medical College
02.2021 - 07.2021
Customer Service Representative
Navient, Tennessee Department of Health
10.2020 - 04.2021
Safe Haven Family Shelter
10.2011 - 11.2018
Bachelor of Science - Family And Consumer Sciences
Tennessee State University, College of Agriculture Human And Natural
Associate of Science - Secondary Education
Nashville State Community College
CPR Certification
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