Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
CHANTAVIA FRANKLIN
San Diego,CA
Summary
Overview
11
years of professional experience
Work History
Kforce-SDCCUSan Diego, CA
BSA Specialist
08.2021 - 04.2022
Job overview
- Establish and provide daily monitoring of credit unions Anti Money Laundering / Bank Secrecy Act (AML/BSA) programs AML/BSA program includes Currency Transaction
- Reports (CTRs), Office of Foreign Assets Control (OFAC), information sharing under section 314a, Suspicious Activity Report (SARs), Customer Identification Program (CIP), and Customer
- Due Diligence (CDD)
- Conduct reviews on BSA/AML high-risk customer accounts
- Monitor, investigate and evaluate member’s transactional patterns and account activity for potentially suspicious activity both as identified by reports and automated software
- Utilized automated software to work cases generated by batches, provide recommendations for filing decisions for each alert, monitor high-risk member accounts, and review alerts
- Accurately and within established timetables, work daily CTR reports, verify transactions, follow up with staff as necessary, process CTR forms and track errors for status reports
- Review possible OFAC alerts and escalate exact matches for reporting as required by law
- Assist in testing of upgrades, releases and/ or project implementation
- Escalate potential BSA/AML-related suspicious activities for timely reporting
- Screened Negotiables Instruments Report daily Conducted EDD reviews for new business accounts.
Burnett Specialists, VroomHouston, TX
Finance Specialist
02.2021 - 08.2021
Job overview
- Collaborated with lenders to achieve funding
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery
- Handled contracts and maximized finance department revenue
- Proved successful working within tight deadlines and fast-paced atmosphere
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
- Conducted pre-funding and funding activities for over 50 monthly applications
- Verified credit histories, personal references and employment backgrounds for each applicant
- Reviewed and validated details of loan applications and closing documentation
TPJ InvestmentsSan Diego, CA
Jr Loan Processor
01.2018 - 12.2020
Job overview
- Executed any conditions sent from underwriting departments
- Reviewed financial statements and contacted institutions and customers to clarify details
- Provided quick turnaround times to maintain fast-past schedule
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Generated and completed loan submission packages
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Upheld complete confidentiality of all submitted information according to release guidelines
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
- Assisted customers in person and via telephone to answer questions, process transactions and resolve issues
- Acquired management approval for loan products, including small business and commercial loans
- Evaluated approvals against established bank and government lending standards
- Increased funding by 90
Humble Hearts Assistant Living CenterHouston, TX
Administrative Coordinator
09.2016 - 12.2020
Job overview
- Handled patient scheduling, check-in, check-out and processing
- Responded to patient requests with appropriate clinical and personal assistance
- Reviewed patient history to verify conditions and current medications
- Collaborated with physicians on evaluation of care plan outcomes, implementing or adjusting interventions accordingly
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Addressed questions and managed communications with patients and insurance agents
- Responded to questions and managed communications with patients and physicians
- Prepared detailed documents and reports in adherence administrative processes
- Managed over 50 customer calls per day
Northwest Health And Rehabilitation CenterHouston, United States
Admissions Director
01.2014 - 07.2016
Job overview
- Managed admissions department and office functions.
- Answered challenging enrollment questions and handled special patient cases.
- Maintained a detailed calendar of interviews, meetings, and phone calls.
- I conferred with medical staff to identify current patient concerns and instructional admission details.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Verified patient medical coverage and financial information.
- Increased patient admissions by 70% with an improved marketing approach by building rapport with hospitals and social workers.
Education
University of The PeoplePasadena, CA
from Business Management
University Overview
Ashton University
Relevant Coursework Completed: Management Theory and Practice & Critical Thinking an Decision Making in Business
University Overview
Skills
- Professional Communication Skills
- Compliance Regulations
- Self-Management
- Customer Service
- Electronic Banking
- Office Equipment
- Proficient In Microsoft Office
- Mathematical Skills
- Maintenance
- Excellent Customer Service Skills
- Call Center
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Timeline
BSA Specialist
Kforce-SDCCU
08.2021 - 04.2022
Finance Specialist
Burnett Specialists, Vroom
02.2021 - 08.2021
Jr Loan Processor
TPJ Investments
01.2018 - 12.2020
Administrative Coordinator
Humble Hearts Assistant Living Center
09.2016 - 12.2020
Admissions Director
Northwest Health And Rehabilitation Center
01.2014 - 07.2016
University of The People
from Business Management
Ashton University
Relevant Coursework Completed: Management Theory and Practice & Critical Thinking an Decision Making in Business
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