Chantaviya Hedgebeth

Raleigh,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

PES Specialist

Datavant

03.2022 - Current

Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolutions
Enhanced customer satisfaction with timely and accurate issue resolution.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Led quality assurance efforts, maintaining high standards for all products and services.
Gathered, organized and input information into digital database.
Developed effective improvement plans in alignment with goals and specifications.
Handled 50+ Outbound calls and 30+ Inbound calls daily
Utilized time management strategies effectively while working remotely

Shift Leader Manager

Hardee’s

Raleigh, NC

05.2018 - 09.2020

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols with 2-3 employees per shift.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Enforced company policies and regulations with employees.
Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.

Cashier

Hardee’s

Raleigh, NC

03.2011 - 05.2018

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Garner Magnet High, Garner, NC

05.2005

Skills

Customer relations
Expert problem solving
Analytical thinking
Quality assurance
Proficiency in Remote/WFH
Teamwork and collaboration

Self motivation
Time management
Problem-solving
Multitasking
Multitasking Abilities
Organizational skills

Timeline

PES Specialist - Datavant

03.2022 - Current

Shift Leader Manager - Hardee’s

05.2018 - 09.2020

Cashier - Hardee’s