CHANTAY KEYES
Fredericksburg,VA
Summary
A highly organized customer oriented specialist with leadership and administration experience of tasking, scheduling, delegating resources and personnel. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
Work History
Salon Coordinator
The Haven Salon & Beauty Bar
2021.10 - 2023.10
- Daily direct support for Management, Stylist, and manage projects for team building event and activities
- Efficient multi-tasker, managing calls, handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift and balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assist with booking, record keeping/filing/inventory, and track expense reports and report any issues that may arise, and respond to customer relations and complaints via phone, email or chat
- Receive mail, organize receipts, and maintain social media marketing/webpage design, order/restock office supplies, business inventory, all business cards, posters, and pamphlets.
Client Service Coordinator
Floyds Barbershop
2019.03 - 2021.12
- Display leadership managerial skills and still support management with customer service, scheduling, calendaring, answering phones, mail distribution, and all front office tasks
- Book, manage and reconfirm appointments, and managing time of stylists prior to client check out,
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling and balance cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Responsible for keeping salon and staff in a team player mindset and on top of our salon code of ethics
Caregiver
PCG Public Partnership
2018.08 - 2020.05
- Set up processes and systems to ensure cohesive standards and exceptional services provided to every customer
- Addressed client needs with respect and attention to safety, seeing improvement in their recovery
- Assisted clients with daily living activity, including bathing, grooming, and dressing, eating, and using the bathroom
- Actively engaged clients with conversation, empathy, companionship and enjoying their smile when I arrive.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Direct Care Staff Assistant
Child Help
2015.03 - 2017.10
- Building and written reports prior engagement with staff and youth
- Assisted therapist with life space interviewing, therapeutic community group sessions, crisis intervention, problem solving interviews, implementing activities to teach life skills, risk assessments, group meetings and activities for daily living
- Provided support and supervision for leisure and recreational activities in and outside the treatment center, and make sure we are implemented and ensured safety measures were taken for the children, to mitigate unsafe measures that may occur
- Maintained a heads-up approach to problems, code of ethics and provided recommendations in an agile work environment.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
Accounts Payable File Clerk
Art.com, Inc
2008.02 - 2014.03
- Assisted Account Payable team by performing data entry/filing and processed check request forms and invoices and utilized templates to update files, formulate templates to track data, and generated graphs, charts, and tables
- Setup and maintain any data on Microsoft Office and the Oracle-based vendor database by uploading contact information and documentation associated with vendor accounts
- Support staff for the Finance department such as procurement and other goods and service needs, including travel arrangements, and new hire packet that include sensitive information to the company
- Filing information according to department established guidelines such as content, user criteria, chronological, alphabetical, or numerical order and coordinate approval processes of all account payable invoices, and document control.
Administrative/ Personal Assistant
Patriot Environmental Services
2007.10 - 2008.02
- Maintained the account payable filing system by receiving and processing the bills and invoices and processing them for payment
- Managed the calendar for management
- Reserved and coordinated meetings and conference room space, meal setup and clean after the event
- Answered multiple phone lines, screened and directed calls.
Administrative Assistant/Document Control Clerk
Black & Veatch Construction, Inc.
2005.01 - 2007.10
- Coordinate any office modifications and/or any assistant with employee relocations, prepared work orders for office supplies and other equipment, and reserve spaces for catering requests for in-house meetings
- Responsible for the daily maintenance and operation of all office equipment by completing preventative maintenance requirements, calling for repairs and evaluating new equipment and techniques
- Process any incoming or outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Psychology
Norfolk State University
Certificate of Cosmetology -
Paul Mitchell, The School
03.2019
Skills
- Exceptional organization
- Customer interaction
- Team Management
- Product and service knowledge
- Telephone Etiquette
- Accurate money handling
- Problem-solving skills
- Commitment to quality and service
- Scheduling
- Travel Arrangements
- Organizing and Preparing Meetings
Timeline
Salon Coordinator
The Haven Salon & Beauty Bar
2021.10 - 2023.10
Client Service Coordinator
Floyds Barbershop
2019.03 - 2021.12
Caregiver
PCG Public Partnership
2018.08 - 2020.05
Direct Care Staff Assistant
Child Help
2015.03 - 2017.10
Accounts Payable File Clerk
Art.com, Inc
2008.02 - 2014.03
Administrative/ Personal Assistant
Patriot Environmental Services
2007.10 - 2008.02
Administrative Assistant/Document Control Clerk
Black & Veatch Construction, Inc.
2005.01 - 2007.10
Bachelor of Science - Psychology
Norfolk State University
Certificate of Cosmetology -
Paul Mitchell, The School
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