Chantay Purcell
Waco,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Field Helper
Dallas Lite & Barricade
Waco , TX
10.2024 - Current
- Assisted in setting up traffic control devices for road safety.
- Maintained and organized equipment used in field operations.
- Supported installation of barricades and signage at job sites.
Warehouse Lead
ABM Industries
Waco, TX
08.2021 - 10.2024
- Coordinated inventory management and maintained accurate stock levels regularly.
- Trained new staff on equipment usage and warehouse procedures for efficiency.
- Oversaw daily warehouse operations and ensured team adherence to safety protocols.
- Covered positions when employees were absent.
Driver
Dallas Lite & Barricade
Waco, TX
07.2021 - 08.2021
- Transported passengers safely to various locations across the city.
- Followed all traffic laws and safety regulations during driving activities.
- Assisted in setting up traffic control devices for road safety.
- Supported installation of barricades and signage at job sites.
Traffic Control Lead
AWP
Waco, Texas
03.2019 - 07.2021
- Implemented effective flagging techniques for safe vehicle passage.
- Trained new personnel in proper techniques for setting up and monitoring roads affected by construction or special events.
- Established clear communication channels among crew and drivers.
Application Specialist
EMSI Examination Management Services
Hewitt, TX
11.2016 - 03.2019
- Placed outbound calls to verify information on life insurance applications.
- Documented each call properly and sent it over to underwriting for approval or denial.
- Provided applicants with information regarding the policy.
Inbound Call Center Representative
Customer Contact Channels
McGregor, Texas
10.2013 - 11.2016
- Handled inbound customer inquiries with professionalism and clarity.
- Provided accurate information about products and services to customers.
- Collaborated with team members to enhance service quality and efficiency.
- Maintained up-to-date knowledge of company policies and procedures.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Assembly Line Production Worker
PSI
Temple, TX
03.2012 - 08.2012
- Assembled components on the production line following established safety protocols.
- Operated machinery to complete production tasks efficiently and accurately.
- Adjusted equipment settings to optimize performance during production runs.
- Organized production line equipment and materials for assembly tasks.
Barback/Floor Worker
Denim & Diamonds
Temple, Texas
03.2010 - 08.2012
- Maintained clean and organized bar area for smooth service operations.
- Assisted bartenders with drink preparation and ingredient stocking.
- Managed inventory levels of supplies and communicated restock needs.
- Monitored cleanliness of tables and bar stools for guest comfort.
- Followed health and safety guidelines to ensure a safe work environment.
Education
High School Diploma -
Moody High School
Moody, TX06-2009
Skills
- Traffic control implementation
- Inventory
- Team training
- Safety compliance
- Call handling
- Customer service
- Problem solving
- Detail orientation
References
- Tammy Decker (254)493-8591
- Rebecca Ponte (978)732-3283
- Ashley Deveney (254) 523-7887
Timeline
Field Helper
Dallas Lite & Barricade
10.2024 - Current
Warehouse Lead
ABM Industries
08.2021 - 10.2024
Driver
Dallas Lite & Barricade
07.2021 - 08.2021
Traffic Control Lead
AWP
03.2019 - 07.2021
Application Specialist
EMSI Examination Management Services
11.2016 - 03.2019
Inbound Call Center Representative
Customer Contact Channels
10.2013 - 11.2016
Assembly Line Production Worker
PSI
03.2012 - 08.2012
Barback/Floor Worker
Denim & Diamonds
03.2010 - 08.2012
High School Diploma -
Moody High School