Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chante Brice

Atlanta,GA

Summary

Leasing professional with strong focus on effective communication, tenant relations, and property management. Proven ability to collaborate with teams, adapt to changing needs, and achieve results. Skilled in lease negotiations, customer service, and resolving tenant issues with diplomacy and efficiency. Reliable and flexible, consistently delivering high-quality outcomes in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Leasing Specialist

Paradise Management
01.2022 - Current
  • Showed apartments to potential tenants and answered questions regarding community.
  • Collected, completed, and processed lease applications.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
  • Managed over 200 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.

Leasing Specialist

University of Maryland, College Park
07.2019 - 01.2022
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Increased lease renewals, maintaining open and effective communication with current tenants.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Assistant Sales Manager

Acceptance Now
04.2018 - 07.2019
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted sales team with completing customer transactions and managing issues.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Trained new associates in successful sales and performance strategies.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.

Customer Service Representative

Acceptance Now
01.2018 - 07.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Consultant

Ashley's Furniture
05.2015 - 12.2017
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Education

High School Diploma -

Patterson High School
Baltimore, MD

Skills

  • Leasing reports
  • Tenant issue resolution
  • Fair housing policies
  • Goal oriented
  • Lease renewals
  • Telephone and email etiquette
  • Email communication
  • Property management
  • Application process proficiency
  • Guest complaint resolution
  • Relationship building and rapport
  • Follow-up skills

Timeline

Leasing Specialist

Paradise Management
01.2022 - Current

Leasing Specialist

University of Maryland, College Park
07.2019 - 01.2022

Assistant Sales Manager

Acceptance Now
04.2018 - 07.2019

Customer Service Representative

Acceptance Now
01.2018 - 07.2018

Sales Consultant

Ashley's Furniture
05.2015 - 12.2017

High School Diploma -

Patterson High School

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Chante Brice