Summary
Overview
Work History
Education
Skills
In between employment.
Timeline
Generic
Chante Colley

Chante Colley

Fairlawn,OH

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at Giant Eagle. Demonstrated expertise in POS system operations and conflict resolution, enhancing customer satisfaction and streamlining checkout processes. Skilled in fostering team cooperation and mentoring staff, significantly boosting efficiency and sales performance. Showcases strong work ethic, professionalism, and the ability to manage multiple tasks effectively.

Overview

28
28
years of professional experience

Work History

Cashier Coordinator

Giant Eagle
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Sales Associate

Walmart
01.2023 - 05.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Associate

Walgreens
08.2012 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Cosmetologist/Owner/Operator

Epiphany Hair Designs
07.1996 - 12.2011
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Utilized feedback from client surveys to refine services and address any areas needing improvement.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
  • Increased revenue through effective customer service and inventory management.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.

Education

Diploma - Industrial Sewing

Esperanza Threads
Cleveland, OH
11.2023

Diploma - Cosmetology

Riggs Lemar Beauty College
Cuyahoga Falls, OH
06.1995

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Cash handling and management
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Issue Resolution
  • Merchandise Restocking
  • POS system operations
  • POS Systems
  • Staff Training
  • ID Verification
  • Currency counting
  • Order Packaging
  • Decision Making Aptitude
  • Sales expertise
  • Retail Merchandising
  • Product Recommendations

Drawer balancing

In between employment.

In between my extensive absence from work between 2010, and 2012, I had health issues where I was unable to work. On other occasions, I had jobs that weren't relevant to this area.

Timeline

Cashier Coordinator

Giant Eagle
06.2024 - Current

Sales Associate

Walmart
01.2023 - 05.2024

Sales Associate

Walgreens
08.2012 - 05.2017

Cosmetologist/Owner/Operator

Epiphany Hair Designs
07.1996 - 12.2011

Diploma - Industrial Sewing

Esperanza Threads

Diploma - Cosmetology

Riggs Lemar Beauty College

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Chante Colley