Chante Evans
Gulfport,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Shiftsmart
10.2020 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
Survey Caller
Shiftsmart
09.2020 - Current
- Utilized sales techniques to build customer interest and close sales.
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
- Dialing daily outbound calls.
- Offered constructive feedback based on client experiences which contributed towards improvements in products or services offered.
On-Site Inspector
TreadSource
08.2018 - Current
- I will contract work when available going to take pictures of places, business verification
SBG QuickBooks Certification Course
Arise Virtual Solutions Inc.
04.2022 - 06.2022
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
Turbo Tax Product Support
Arise Virtual Solutions Inc.
02.2022 - 04.2022
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lacerte Certification Course
Arise Virtual Solutions Inc
06.2021 - 10.2021
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Turbo Tax Product Support
Working Solutions
03.2021 - 05.2021
- Determined customers' needs and desires by specifying research needed to obtain market information.
- Analyzed data trends to proactively address potential product issues, reducing downtime for clients.
- Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Customer Service Agent
Alorica Expert Global Solutions
01.2019 - 01.2020
- Did technical support for Intuit QuickBooks
- Would explain about the software, sometimes it be to help connect their Bank to their QB, help cx set up payroll, answer questions about tax issues, payments
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with clients regarding account services, statements, and balances.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Lead Merchandiser
Quest Merchanding
01.2013 - 12.2016
- I was on a traveling team doing full store reset at Family Dollar store
- I would set shelves, place the planograms, diagrams, pricing and tagging, ads, signage.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
- Implemented planogram updates in compliance with company guidelines, ensuring accurate representation of current product offerings within the retail space.
Education
Project management
Liberty University
Business Management
South University
Some College (No Degree) - Computer Science
Grayson College
2007 Microsoft Office
Windham Vocational Class
Skills
- Event Specialist
- Customer Service
- Call Agent
- Technical Support
- QuickBooks
- Office Setup
- Remote Access Jobs
- Reliable and punctual
- Retail knowledge
- Visual Merchandising
- Critical Thinking
Additional Information
I am certified in 2007 Microsoft Office Word, Excel, and PowerPoint and went through access.
Timeline
SBG QuickBooks Certification Course
Arise Virtual Solutions Inc.
04.2022 - 06.2022
Turbo Tax Product Support
Arise Virtual Solutions Inc.
02.2022 - 04.2022
Lacerte Certification Course
Arise Virtual Solutions Inc
06.2021 - 10.2021
Turbo Tax Product Support
Working Solutions
03.2021 - 05.2021
Customer Service Agent
Shiftsmart
10.2020 - Current
Survey Caller
Shiftsmart
09.2020 - Current
Customer Service Agent
Alorica Expert Global Solutions
01.2019 - 01.2020
On-Site Inspector
TreadSource
08.2018 - Current
Lead Merchandiser
Quest Merchanding
01.2013 - 12.2016
Project management
Liberty University
Business Management
South University
Some College (No Degree) - Computer Science
Grayson College
2007 Microsoft Office
Windham Vocational Class
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