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Chante Gilbert

Chante Gilbert

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification
1
1
Language

Work History

Delivery Driver

IMC/ The Parts Authority
01.2021 - Current
  • Achieved an on-time delivery rate of 99%, ensuring timely and reliable service to customers
  • Maintained a flawless driving record with zero accidents or traffic violations, demonstrating a strong commitment to safety
  • Processed on average 50 payments per day with high-level accuracy, ensuring proper documentation and timely reconciliation of debit and credit transactions.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Sales Manager

AutoZone
01.2018 - 01.2021
  • Maintained high standards of customer service during high-volume, fast-paced operations, consistently achieving a 90% customer satisfaction rate
  • Provided strong customer service leadership in a 15-member team, ensuring excellent customer experience
  • Exceeded $3,500 daily sales targets, suggested new methods to increase sales, and contributed to store revenue growth
  • Resolved problems efficiently and made sound judgments to ensure smooth operations for over 200 daily guests
  • Trained over 25 new hires on company policies, operations, and day-to-day responsibilities.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Customer Service Agent

Sutherland Global Services
08.2015 - 12.2017
  • Successfully implemented a computerized standard operating procedures (SOP) system, resulting in a 50% reduction in processing time and improving overall efficiency
  • Maintained a high customer satisfaction rate of 95% by promptly addressing customer concerns and providing effective solutions
  • Responded to an average of 50 calls and emails per day, maintaining a high level of professionalism and resolving inquiries promptly
  • Managed a comprehensive office supplies inventory, resulting in a 15% reduction in supply shortages and ensuring uninterrupted workflow.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.

Education

Bachelor of Arts - Spanish

University of Houston-Downtown
Houston, TX
05.2023

Associate of Arts And Sciences - Language Interpretation And Translation

Houston Community College
Houston, TX
12.2020

Skills

  • Customer Service

  • Sales and Negotiation

  • Time Management

  • Adaptability

  • Attention to Detail

  • Problem-Solving

  • Teamwork and Collaboration

  • Account Management

  • Sales Coaching

  • KPI Tracking

  • B to B sales

  • Resolution-oriented

  • Bilingual in Spanish

  • Call center experience

  • Service-oriented self-starter

  • Microsoft Office Suite proficiency

  • Assertiveness

  • Data Entry

Certification

TX Property & Casualty Insurance License, 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Learning languages (non-specific)

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Chante Gilbert