Chante Goff
Columbia,SC
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Skilled Business Development leader offering 2 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Lanes of Victory
04.2021 - Current
- Market research and development of prospective client database
- Formalizing account objectives and strategies with Sales and Regional Leadership
- Managing over 60 customer calls per day.
- Increased sales by 10%.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Responsible for relationship building of new clients at various levels and with multiple functions.
- Support sales cycle including identifying opportunities, leads management, client education, presentations and deliver proposals and close deals.
- Interact effectively with other departments including inside sales, Area Managers, estimating, contracts administration and technical teams
- Work closely with Finance to develop, input, and manage freight, terminal and logistics budgets and forecasts
- Work with Accounting and Finance to ensure rail car costs are aligned with associated business activities
- Maintain strong relationships with all internal functions as responsibility is broader than authority
- Maintain strong relationships with vendors and associated business and industry network contacts.
- Ensure product deliveries are performed in timely, efficient, and cost-effective manner while complying with client needs and government regulations.
- Negotiate carrier and vendor rates and contract terms to provide maximum value.
- Provide technical and applications support to our customers with transport and handling of our products.
Auto Loan Consultant
iLending
04.2022 - 12.2022
- Analyzed and review funding packages in timely manner to ensure stipulations have been met and adhere to company policy and all state and federal guidelines.
- Reviewed documentation for completeness, signatures, data integrity and accuracy; determine if additional information or documentation is required prior to submitting loan for funding.
- Reviewed credit reports, calculate income, collateral evaluation, employment profile, insurance, and financial statements.
- Contacted consumers via inbound and outbound phone calls.
- Analyzed consumers' situations and identify potential solutions
- Completed applications on behalf of interested consumers.
- Worked with internal pricing analysts to find best refinance option for each consumer.
- Presented refinance options and sell ancillary products to consumers.
- Researched and identified potential fraud to mitigate risk.
- Interacted and communicated with dealers, customers, and team members to resolve outstanding issues to ensure timely and effective resolution.
- Demonstrated and maintained strong customer service with customers and dealerships to provide exceptional Client Experience.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Compiled documentation necessary to successfully fund over 20 loans per month.
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Loan Officer
Motto Mortgage
02.2022 - 12.2022
- Build and maintain relationships with real estate agents, investment advisors, accountants, other professionals, friends, family and closed clients to market and help homebuyers or homeowners obtain real estate financing that meets their personal and financial goals.
- Leverage established relationships to develop and maintain book of business that drives referral volume and revenue.
- Advise and educate clients on home-buying or refinance process and how to better manage their mortgage.
- Consult with clients and analyze their financial situations to determine appropriate loan product to achieve their goals.
- Evaluate client financial status and documents including their credit, employment, income, assets and property to ensure they qualify for financing.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms and conditions with customers to secure best deal.
Retail Sales Consultant
AT&T
04.2019 - 10.2019
- Used consultative sales approach guiding customers through their options.
- Fulfilled online orders and making outbound calls to existing and potential customers.
- Exceeded sales goals by 15% utilizing exemplary customer service skills.
- Managed and established business accounts with 10 individuals.
- Utilized upselling techniques to promote additional products and increase sales.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Loader/Unloader
PepsiCo
10.2018 - 04.2019
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Monitored product for quality assurance, raising any issues with managers.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Trained and assisted 6 new team members in technical, physical and interpersonal aspects of job.
Sales Representative
Red Skye Wireless, AT&T
01.2015 - 08.2016
- Fulfilled online orders and making outbound calls to existing and potential customers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed B2B accounts, offered new products and services as needed.
- Increased B2B revenue by 10%.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Wheel Vehicle Mechanic
U.S. ARMY
08.2007 - 02.2016
- Handled repair work and maintenance to keep vehicles functional.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Performed wheeled vehicle recovery operations.
- Performed semi-annual and annual unscheduled services on tactical and domestic vehicles.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired and replaced worn and damaged components.
Reconditioning Associate
Carmax
04.2014 - 01.2015
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Removed dirt and debris from vehicle and equipment interiors.
Crew Member
AMC Theaters
10.2005 - 06.2007
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Cybersecurity Data Analyst - Cybersecurity
Coursera
Online 12.2023
Fundamentals of Cybersecurity - Remote - Cybersecurity
IBM
Online 06.2023
Certificate in NMLS Mortgage Educators - Remote - Mortgage Loan Originator
Mortgage Educators
Online 12.2021
Associate Degree - Nursing
Fortis College
Columbia, SC12.2021
Sterile Processing - Certificate - Sterile Processing Technology
Martinsburg College
Martinsburg, WV01.2014
High School Diploma -
Eau Claire High School
Columbia06.2006
Skills
- Pipeline Development
- Product Demonstrations
- Strategic Partnerships
- Customer Service
- Lead Generation
- Sales Presentations
- Business Development
- Prospecting
- Sales Leadership
- Goals and Performance
- Key Decision Making
Timeline
Auto Loan Consultant
iLending
04.2022 - 12.2022
Loan Officer
Motto Mortgage
02.2022 - 12.2022
Business Development Manager
Lanes of Victory
04.2021 - Current
Retail Sales Consultant
AT&T
04.2019 - 10.2019
Loader/Unloader
PepsiCo
10.2018 - 04.2019
Sales Representative
Red Skye Wireless, AT&T
01.2015 - 08.2016
Reconditioning Associate
Carmax
04.2014 - 01.2015
Wheel Vehicle Mechanic
U.S. ARMY
08.2007 - 02.2016
Crew Member
AMC Theaters
10.2005 - 06.2007
Cybersecurity Data Analyst - Cybersecurity
Coursera
Fundamentals of Cybersecurity - Remote - Cybersecurity
IBM
Certificate in NMLS Mortgage Educators - Remote - Mortgage Loan Originator
Mortgage Educators
Associate Degree - Nursing
Fortis College
Sterile Processing - Certificate - Sterile Processing Technology
Martinsburg College
High School Diploma -
Eau Claire High School
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