CHANTE HOWARD
Tampa,Fl
Summary
Administrative professional experienced in complex problem resolution, calendar management, patient care, team leading, workflow management, marketing and communications, data tracking and analysis, and much more. Passionate about relationship building and engagement in addition to investigating policies and workflows to gauge efficiency and employee satisfaction. Exceptional skills in time management, communication, and project coordinating/planning.
Overview
5
5
years of professional experience
Work History
Project Coordinator
Connect Centric
11.2021 - Current
- Remote
- Tracks actions and contacts utilizing HubSpot CRM
- Tracks analytics of social media using HubSpot and analytics through LinkedIn
- Identifies upcoming events and outreach opportunities
- Identifies areas of improvement and present to management to prioritize its implementation
- Liaises with management and clients to identify and define project requirements, scopes, and objectives that align with organizational goals
- Analyzes project progress and, when necessary, communicate issues or challenges to ensure progress continues
- Organize and monitor schedules and see that deadlines are met
- Completes any necessary administrative tasks, such as research and email
- Ensures all parts of an assigned project are processed, organized, and progressing according to predetermined timelines and deliverable dates
- Achieves organizational goals while upholding standards and best practices
- Other duties as assigned
Project Assistant
Beacon Hill Staffing Group
03.2021 - 11.2021
- Supported the Emergency Rent Assistance Program (ERAP), Residential Assistance for Families in Transition (RAFT), and Emergency Residential Mortgage Assistance (ERMA) as assigned by Nan McKay & Associates, Inc
- The programs are intended to prevent homelessness by providing rent or mortgage assistance to residents who experienced a loss of income due to coronavirus, also known as COVID-19
- Provided assistance on federal programs providing financial assistance to households impacted by Covid
- Processed applicant awards/denials utilizing Happy payment processing system, Podio CRM and DocuPhase
- Collaborated with supervisors and team members utilizing Microsoft teams
Executive Assistant, Surgeon / Patient Care Coordinator
Emory Healthcare
Atlanta, GA
11.2018 - 02.2021
- Remote
- Maintained surgeons' personal schedule of operations, lectures, and meetings; created a sorting system to track hospital procedures, in-clinic procedures and pending scheduling of service saving multiple hours of research for surgical team
- Controlled daily administrative functions as it relates to calendar management, patient scheduling, treatment plans, insurance coverage and customer service
- Drove patient engagement rates by providing high quality care to ensure all needs are met and concerns are addressed
- Enabled over 100+ patient's full understanding of recommended assessments and treatment plans by serving as a liaison to facilitate communication between clinical staff and patients
- Implemented tracking system to provide transparency on status of 50+ patients in major jaw surgery process; system reveals patient's insurance approval or denial standing, office visits, orthodontics, surgery date etc.
Office Manager
Green, Lean & Clean
Washington, NC
04.2017 - 06.2018
- Executed structured management of personnel and administrative operations to uphold company's standards, policies and procedures regarding customer experience and support, employee relations, recruitment, new hire training, and payroll
- Supported start-up meal prep company by establishing streamlined processes to organize inventory, clientele, personnel, and commerce
- Directed a staff of 15 employees, ensuring efficient workflow of providing service to 300+ customers on a weekly basis; evaluated staff performance and determined areas of improvement and encouragement
- Provided support in maintaining store order sheets utilizing Microsoft Office (Excel), and Google Drive, maintaining expense reports utilizing QuickBooks, marketing, and handling customer payments
- Designed menu flyer, accessible on company's website which was visited by at least 100 people daily and used at multiple events
- Worked directly with leadership to create a new hire training guide for front desk staff members, including pertinent information on special case customers
Education
MASTER OF PUBLIC HEALTH - Health Policy and Management
Kent State University
December 2022
BACHELOR OF SCIENCE - undefined
KINESIOLOGY
East Carolina University
May 2017
Skills
- MS Office
- HubSpot CRM
- Podio CRM
- Salesforce CRM
- Google Drive
- QuickBooks
- Leadership
- Data Tracking
- Data Entry
- Payroll
- Training
- Reports
- Customer Care
- Patient Care
- Documentation
- Digital Marketing
Timeline
Project Coordinator
Connect Centric
11.2021 - Current
Project Assistant
Beacon Hill Staffing Group
03.2021 - 11.2021
Executive Assistant, Surgeon / Patient Care Coordinator
Emory Healthcare
11.2018 - 02.2021
Office Manager
Green, Lean & Clean
04.2017 - 06.2018
MASTER OF PUBLIC HEALTH - Health Policy and Management
Kent State University
BACHELOR OF SCIENCE - undefined
KINESIOLOGY
East Carolina University
Similar Profiles
Aaron DadeAaron Dade
Intern at Connect CentricIntern at Connect Centric
Sherri RamirezSherri Ramirez
Full-Time Key Opener at Salon CentricFull-Time Key Opener at Salon Centric
Jacob BeckettJacob Beckett
Housekeeper at Hyatt CentricHousekeeper at Hyatt Centric
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design
Daniel EmmertDaniel Emmert
Retail and Distribution Salesperson at St Germain's GlassRetail and Distribution Salesperson at St Germain's Glass