Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chante Jenkins

Chicago,IL

Summary

Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Relationship Banker

Bank of America
02.2024 - Current
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to Customers
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Customer Service Representative

AT&T
12.2021 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Cashier

Walmart
06.2019 - 12.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.

Bank Teller Intern

Seaway Bank And Trust Company
05.2018 - 06.2019
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted in reducing wait times for customers through effective queue management and timely service.
  • Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
  • Strengthened team collaboration, assisting colleagues with complex transactions and problem resolutions.
  • Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.

Education

Associate of Applied Science - Business And Managerial Economics

DeVry University
Villa Park, IL
05.2025

Skills

  • Conflict Resolution
  • Quality Assurance Controls
  • Microsoft Excel
  • Technical Support
  • Critical Thinking
  • Computer Proficiency
  • Payment Processing
  • Written Communication
  • Active Listening
  • Report Creation
  • Data Collection
  • Microsoft Word
  • Microsoft Outlook
  • Time Management
  • Excel spreadsheets

Certification

  • MCAS - Microsoft Certified Application Specialist

Timeline

Relationship Banker

Bank of America
02.2024 - Current

Customer Service Representative

AT&T
12.2021 - 11.2023

Customer Service Cashier

Walmart
06.2019 - 12.2021

Bank Teller Intern

Seaway Bank And Trust Company
05.2018 - 06.2019

Associate of Applied Science - Business And Managerial Economics

DeVry University

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Chante Jenkins