Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANTE PEDRI

Georgetown,USA

Summary

Grocery professional with strong background in retail customer service and inventory management. Consistently delivers high-quality assistance while contributing to collaborative team environment. Known for reliability and adaptability in meeting dynamic needs of busy retail setting.

Overview

14
14
years of professional experience

Work History

Grocery Clerk

Holiday Market
10.2024 - Current
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Operated cash register to accurately process and record customer payments.
  • Trained new employees in store procedures and customer service standards, maintaining high service levels.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Enhanced store security by monitoring for shoplifting and implementing preventative measures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Handled cash with high accuracy and took care to check bills for fraud.

Operations Manager

Creative Soul Artisan Market
01.2024 - Current
  • Built strong relationships with suppliers and key customers to secure competitive products and prices.
  • Developed company budgets and performed audits to meet long-term financial goals.
  • Improved product development and reduced mistakes by implementing strong quality assurance protocols.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
  • Maintained professional working relationships and promoted open lines of communication with staff.

Manager

Servpro
02.2020 - 12.2023
  • Evaluated systems and procedures, identifying and implementing improvements.
  • Established control systems for costs and labor, meeting budget guidelines.
  • Implemented management and communication practices to promote talent acquisition and team synergy.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees.

Service Department Associate

Thompson's Toyota
01.2019 - 02.2020
  • Took notes and recorded information about product issues facing customers.
  • Provided customers correct estimates of maintenance and repair costs.
  • Responded to inquiries from customers about product functionality, pricing information and general questions.
  • Kept records on customer transactions with notes on inquiries, complaints and comments.
  • Greeted customers upon entrance to foster friendly and approachable atmosphere.
  • Followed repair order processes and instructions to complete orders on time.
  • Assisted customers by looking up product information, inventory and pricing.
  • Prepared repair orders and obtained necessary signatures to maintain company records.
  • Resolved customer complaints with polite and patient conduct for optimal customer service.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Determined charges for services requested and arranged for billing.
  • Read from scripts to promote uniformity and consistency in communications.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Office Administrative Assistant

Advanced Heating & Air
09.2011 - 12.2018
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Maintained files and filing, keeping sensitive information confidential.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Designed and streamlined departmental forms, fostering data entry and retrieval.
  • Supported information security and integrity with well-organized filing systems and databases.
  • Prepared purchase requisitions and requests for payment, informing managers of resources required.
  • Coordinated equipment maintenance and repairs to maintain office productivity.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Served as primary point of contact for facilitating operational and administrative inquiries.
  • Maintained office inventory by assisting with supply orders.
  • Utilized financial reporting software to generate financial statements and create reports.
  • Established professional and collaborative working relationships with company associates and external parties.
  • Maintained calendars and schedules to set appointments for management team.
  • Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events.

Education

Esthetics -

Milan Institute
08.2017

Business & Marketing -

Folsom Lake College
12.2009

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication
  • Punctual and reliable
  • Cashier experience

Timeline

Grocery Clerk

Holiday Market
10.2024 - Current

Operations Manager

Creative Soul Artisan Market
01.2024 - Current

Manager

Servpro
02.2020 - 12.2023

Service Department Associate

Thompson's Toyota
01.2019 - 02.2020

Office Administrative Assistant

Advanced Heating & Air
09.2011 - 12.2018

Business & Marketing -

Folsom Lake College

Esthetics -

Milan Institute

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