Chante Rapp
Pasco,WA
Summary
Dedicated professional with extensive experience in managing staff and daily operations, ensuring exceptional service delivery to multiple customers per shift. Known for strong multitasking abilities and thriving in high-pressure environments, consistently achieving high-quality results. Possesses robust interpersonal skills and adaptability, effectively navigating last-minute changes while maintaining organizational standards. Committed to professional growth and enhancing team performance through diligent work practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Longbranch Saloon
Kennewick, WA
06.2024 - 11.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Bartender
The Dugout Sports Grill
Kennewick, WA
03.2023 - 10.2024
- Greeted customers and provided excellent customer service.
- Greeted frequent visitors by name and explained new promotions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Neatly sliced and pitted fruit for garnishing drinks.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
Courtyard by Marriott
Pasco, WA
11.2023 - 07.2024
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Poured wine, beer and cocktails for patrons.
Server
Dennys Restaurant
Richland, WA
02.2012 - 02.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Sales Representative
Cellular Sales Verizon
Kennewick, WA
01.2017 - 01.2018
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
House Cleaner
Simple Solutions LLC
Richland, WA
01.2015 - 12.2015
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Removed lint from carpets using a vacuum cleaner attachment.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
Education
High School Diploma -
Columbia Basin College
Pasco, WA01-2018
Skills
- Safe service compliance
- Health codes compliance
- Bar restocking
- Basic accounting
- Mixology
- ABC standards
- Outstanding customer service
- Point of sale systems
- Sales expertise
- Engaging personality
- Clear and effective communication
Certification
- MAST Permit
- Food Handlers Card
Languages
Spanish
Limited
References
References available upon request.
Timeline
Bartender
Longbranch Saloon
06.2024 - 11.2024
Bartender
Courtyard by Marriott
11.2023 - 07.2024
Bartender
The Dugout Sports Grill
03.2023 - 10.2024
Sales Representative
Cellular Sales Verizon
01.2017 - 01.2018
House Cleaner
Simple Solutions LLC
01.2015 - 12.2015
Server
Dennys Restaurant
02.2012 - 02.2021
High School Diploma -
Columbia Basin College
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