Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chante' Smith

Fort Worth,TX

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Care Specialist

Adult Care
03.2008 - 09.2024
  • Facilitated assistance with daily living activities to enhance the quality of life for clients
  • Prepared nutritious meals based on dietary needs and preferences to promote overall health
  • Provided grooming assistance to support clients in maintaining personal hygiene and appearance
  • Administered medication reminders to ensure clients adhered to prescribed treatment regimens
  • Delivered companionship services to foster emotional well-being and reduce feelings of isolation.
  • Coordinated transportation support to enable clients to attend medical appointments and social engagements
  • Organized Personal Records into filing system
  • Assisted with billing, payments, and banking deposits
  • Computer software assistants, EHR, Excel, Microsoft Office, etc.
  • Assisting with scheduling doctors appointments

Specialist Driver

Inside Purpose
02.2022 - 12.2023
  • Transportation pick up for case-sensitive children from a safe and secure location to their school, then back to a safe location.
  • Ensured compliance with applicable laws governing student transportation services.
  • Coordinated closely with school administration personnel to ensure compliance with district policies and procedures related to student transportation services.
  • Created strategic route plans to optimize transportation efficiency.
  • Conducted assessments to determine student eligibility for extended school year services.

Concierge/Administrative Assistant

Mirabella Senior Living
12.2018 - 04.2020
  • Answered multiline telephone.
  • Hands-on assistance with administrative team members to complete detailed tasks in order to conduct a smooth workflow.
  • Arranged special accommodations for residents to enhance living experiences.
  • Drove resident feedback to deliver information to management for corrective action.
  • Organized tours and excursions, tailoring experiences to guest preferences.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Handled mail and package deliveries, keeping items secure.

Customer Service Representative

TTEC/ United Health
06.2017 - 11.2018
  • Assisted Medicare and Medicaid members
  • Successfully managed large case load of Medicare customers inquires, and request involving claims, policy changes, and billing
  • Utilized strong problem-solving and analytical skills to quickly and accurately resolve members concerns
  • Maintained up-to-date knowledge of products and services to provide accurate information to the customer
  • Escalated issues to Tier 2 for the quickest resolution and minimize wait times for issues related to software bugs and licensing
  • Assisted with transportation
  • Escalate sensitive issues to Tier 3 ensuring quality assurance metrics were being met
  • Time management skills and empathy
  • Scheduled Inbound Customer Calls
  • Worked with the pharmaceutical department, Optum Rx
  • Inbound claims calls to members medical doctors and staff

Administrative Assistant Receptionist

Dr. Bush Orthodontist
01.2004 - 10.2007
  • Performed accurate data entry to maintain up-to-date records and enhance operational efficiency.
  • Provided billing support by processing invoices and resolving discrepancies to ensure timely payments.
  • Optimized office organization by implementing effective filing systems and streamlining workflows.
  • Coordinated appointment schedules to maximize operational productivity and improve patient access.
  • Facilitated patient coordination by liaising between the oral surgeon and patients to ensure seamless care.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Greeted customers, answered general questions and directed to appropriate locations.

Education

Bachelor of Science - Health Administration

University of Phoenix-Texas
01.2020

Skills

  • Behavior Analysis
  • Call Center Customer Support
  • Communication Skills
  • Community Management
  • Conflict Management
  • Conflict Resolution
  • CRM
  • Customer Service
  • Data Entry
  • Detail Oriented
  • Software system skills
  • File Systems
  • Front Office
  • Inventory Control
  • Invoicing
  • Kronos
  • Long Term Care
  • Medicaid
  • Medicare
  • EMR / EHR
  • Microsoft Excel
  • MS Office
  • Proofreading
  • Quality Assurance
  • Receptionist
  • Scheduling
  • Time Management Skills

Certification

  • Certification in Long-Term Care
  • Driving License

Timeline

Specialist Driver

Inside Purpose
02.2022 - 12.2023

Concierge/Administrative Assistant

Mirabella Senior Living
12.2018 - 04.2020

Customer Service Representative

TTEC/ United Health
06.2017 - 11.2018

Care Specialist

Adult Care
03.2008 - 09.2024

Administrative Assistant Receptionist

Dr. Bush Orthodontist
01.2004 - 10.2007

Bachelor of Science - Health Administration

University of Phoenix-Texas

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Chante' Smith