Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
References
Timeline
Generic

Chante' Townsend

CDP, ALM
7247 Hillcrest Drive New Church,VA

Summary

Dynamic leader with a proven track record at Commonwealth Senior Living at Salisbury, adept in crafting strategic sales strategies and fostering robust relationships. Certified Assistant Living Manager and Dementia Practitioner, I excel in operations optimization and business development, significantly enhancing revenue and client satisfaction. Skilled in budget management and team collaboration, I drive success through innovation and dedication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Director

Commonwealth Senior Living at Salisbury
03.2021 - 07.2024
  • Specifically, generated leads, scheduled tours, advanced the sales process, and generally met daily/weekly/monthly goals.
  • Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
  • Optimized sales operations by streamlining processes, utilized CRM systems.
  • Both advised and contributed to ensure community put forth the best possible public image. Acting as a liaison between community and outside community.
  • Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
  • Collected appropriate data to prepare and submit assigned weekly & quarterly revenue & event reports.
  • Scheduled screenings of potential residents with Executive Director and/or Resident Care Director; conducted screenings if needed to determine level of care, services required, equipment needs and insurance coverage, as indicated.
  • Participated in quality improvement by identifying customer service issues and reporting these issues to the Executive Director.
  • Developed strategies to maximize admissions, including daily contact with potential referral sources, including hospitals, physicians, insurers, case management companies and health care agencies.
  • Coordinated admissions, as needed, with Executive Director and/or Resident Care Director and completed all admission paperwork.

Business Office Manager

Commonwealth Senior Living at Salisbury
02.2018 - 03.2021
  • Provided excellent communication skills.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Utilized company's accounting systems to review reports and prepare residents statements.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Generate time sheets and conduct payroll in a timely manner.
  • Conducted accounts payable and accounts receivable at community.
  • H/R Manager, conducted all onboarding for new hires.
  • Managed 35 plus associates w/ department directors support.


Customer Service Manager

H&r Block
11.2012 - 03.2018
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Ensured all customers were checked in & pre-paperwork was complete before they met with tax representatives.
  • Generated all end of shift finance procedures, email and faxed corporate all end of shift financial reports.
  • Closed & locked office every evening.

Concierge

Commonwealth Senior Living at Salisbury
03.2017 - 02.2018
  • Addressed family's inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Assisted Sales Director with paperwork.

Education

Associate of Applied Science - Chemical Dependency Counseling

Wor-Wic Community College
Salisbury, MD
05.2001 -

High School Diploma -

Chincoteague High School
Chincoteague, VA
05.2001 -

Skills

Sales Strategies

Accomplishments

Licensed Assisted Living Manager

Awarded Commonwealth Senior Living overall company Rising Star award

Certified Dementia Practitioner

CPR Certified


Software

Microsoft Excell

Microsoft Word 365

Powerpoint

ADP

Client Paycom

Microsoft Access

CRM

Certification

Assisted Living Manager

References

Available upon request.

Timeline

Sales Director

Commonwealth Senior Living at Salisbury
03.2021 - 07.2024

Business Office Manager

Commonwealth Senior Living at Salisbury
02.2018 - 03.2021

Concierge

Commonwealth Senior Living at Salisbury
03.2017 - 02.2018

Customer Service Manager

H&r Block
11.2012 - 03.2018

Associate of Applied Science - Chemical Dependency Counseling

Wor-Wic Community College
05.2001 -

High School Diploma -

Chincoteague High School
05.2001 -

Similar Profiles

CREATE PROFILE
Chante' TownsendCDP, ALM